Awful customer service

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Swarovski
★☆☆☆☆
1.3
7.0% of users recommend this
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Billie15's review of Swarovski

“Awful customer service”

★☆☆☆☆

written by Billie15 on 16/10/2015

I received a lovely pair of crystal earrings as a gift last year.
The metal part was weak and it snapped.
I took them back to Swarovski in Brent Cross.
They could not have been less helpful.
They asked me for the receipt. They told me they could not help as they no longer stock this style.
I said can't you send them to be repaired and I will pay I.e. Replace the metal post.
They said catagorically that they could do nothing.
I maintained that they were expensive earrings and my favourite.
They were completely uninterested in giving me any service and their total attitude was unhelpful.

  • Brent Cross

    Branch Visited

  • Blue crystal earrings

    Goods purchased & cost

  • Quality of service

  • Layout of shop

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