Samara James Reviews - www.samarajames.com

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★★★★☆
4.3 / 5
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Latest Reviews

★★★☆☆

“Charged for manufacturing problem”

Written on: 21/03/2014 by vjBarrett246 (1 review written)

After my husband ordered my ring and it needed to be resized. When it came back the diamond was loose. Staff blamed me for this - I had not actually worn it. They waived the fee to have it fixed when we argued our case. The diamond was fine for a while, then came loose again 5 months later, on the day we left for honeymoon. This time we had no choice but to pay for it to be tightened again. The diamond has not come loose since that second incident which suggests that it was not correctly… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 29/12/2013 by Skywalker54 (1 review written)

Ring arrived in time and better than expected. The heart and arrows cut truly sparkles and fires superbly, was better than a excellent cut gia certified high street diamond. Spoke to an expert in the field and took me through the options and gia certification for piece of mind. Was skeptical about buying online but please do not hesitate with samara james you will be purchasing something v.special.Many thanks again Marc!… Read Full Review

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★★★★☆

“Very excited!”

Written on: 25/10/2013 by wendywoop (2 reviews written)

Very excited to receive my ring later this week. Samara James have taken their time in order to create the ring exactly the way I wanted it. I'm also very pleased with the way that Samara James handled my request and kept in touch with me in order to ensure a superb quality of service. … Read Full Review

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★★★★☆

“Sceptical at first”

Written on: 11/10/2013 by EatonaLot (1 review written)

I was extremely sceptical about purchasing from a jeweller that I had never heard of; especially seeing as I was about to part with so much money. I am now thrilled that I took the chance and left my wedding ring in their hands. Samara James have taken my mother's engagement ring and eternity ring, made of yellow gold, and used them to make two wedding bands. Very pleased with the results - the rings are stunning. … Read Full Review

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★★★★☆

“Very short stay”

Written on: 24/09/2013 by deszlg765 (1 review written)

When I arrived I was already tired of shopping for the 'perfect' ring. I didn't really feel like looking round much and there was a lot to choose from too which in this case didn't help any. BUT the staff are so efficient at their jobs I barely had to look at all, all I did was describe the type of ring I was after, what it should include and BINGO they'd found one for me within no time. Such an easy going place; nothing like the other stores that try to force you into buying something. Enjoyed… Read Full Review

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★★★★☆

“Lovely staff at Samara James”

Written on: 10/09/2013 by GardeningGuru81 (1 review written)

Very happy with my purchase, price can be a bit steep but I have expensive taste. Great store, lovely people. … Read Full Review

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★★★★★

“Perfect!!”

Written on: 14/08/2013 by ZeptaSeptarr (1 review written)

I came to Samara James on behalf of my fiancée as we are planning to marry in spring - I couldn't have asked for a better service. Samara James allow you to take the ring home with you to test its compatibility with your other half, they will then give you a 100% refund if the ring hasn't been heavily worn! … Read Full Review

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★★★★☆

“Excellent, friendly - couldn't be happier!”

Written on: 02/08/2013 by SheiDeee (3 reviews written)

I have spent a great deal of time trying to determine the type of ring that I'd like for my 30th, but none of the shops sold anything remotely similar. It was at Samara James that I found the ring I wanted - but this was only due to number of friendly staff that work at Samara James. The staff were extremely knowledgeable where their products were concerned and they took the time listen to my poor explanation of the ring I desired. I will definitely be coming here again and would suggest that… Read Full Review

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★★★★★

“Samara James Rocks!”

Written on: 16/07/2013 by JamieB83 (3 reviews written)

The weirdest story led me to Samara James - I was playing in a Thin Lizzy tribute band and our last minute replacement guitarist had gotten married a few days early. His new wife was in the front row and I couldn't stop looking at her HUGE diamond ring during the performance - I initially thought it was a novelty piece, nobody would wear a diamond that big. Anyway drinks flowed and eventually we got chatting and I found out that she'd had it personally made for her by Samara James - I wasn't… Read Full Review

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★★★★★

“Purchase from overseas”

Written on: 03/07/2013 by Jalopezmena (1 review written)

In general it was al really good purchase. Nice and proper help from vendor by email and telephone. The product by itself was as expected and got really good comments from it. The tume of response it was acceptable and the communication went really fluent untill reception after reception the communication was ended. It would be nice an after receipt call. After this experience I think you offer a really good service and if needed will try it again… Read Full Review

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★★★★☆

“Sublime team.”

Written on: 02/07/2013 by lelandsmitty (1 review written)

From Stage 1 to Stage 99, Samara James were absolutely sublime to work with. A phonecall started the process after reading some good reviews online and before I knew it, my partner and I were finalising our ring designs and the little elves that work behind the scenes at SJ had been whipped into action! It was a dream journey from beginning to end and I can't recommend SJ enough, truly… Read Full Review

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★★★★☆

“We had our third and final consultation with Samara...”

Written on: 14/06/2013 by double-strength (2 reviews written)

We had our third and final consultation with Samara James last weekend and this morning we took delivery of the rings. The entire process has been flawless and incredibly easy, each of our meetings lasted as long or as short as we wanted, we never ushered towards more expensive options and never pushed out of the door when other customers came in. Will recommend the team whenever I get the chance. … Read Full Review

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★★★★★

“True, expert gentlemen.”

Written on: 07/06/2013 by ChelseaFC59 (1 review written)

Staffed by true gents, Samara James is by far and away the best retail experience I've had in my life. I had assumed it was going to be the most difficult and most painful, but I was pleasantly surprised! Everybody knows their stuff and my fiancé and I were dazzled by their diamond trivia. Superb… Read Full Review

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★★★★☆

“Hard to trust, but SJ delivers!!”

Written on: 14/05/2013 by LsaLisa (2 reviews written)

I was very wary of trusting the design of my engagement ring to Samara James, I was worried that something would get lost in translation. Ed listened to everything I had to say and totally understood me, first time, off the bat. He made a couple of suggestions, was polite when I rebuffed them and continued to try and make my ring the best that I could afford within my budget. Very pleased with the end result… Read Full Review

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★★★★★

“Thoroughly fantastic.”

Written on: 01/05/2013 by SlurryShopper (1 review written)

Incredibly happy with the customer service, the jewellery we purchased and the price of the entire ensemble. My partner and I bought our engagement and wedding rings from Samara James, the latter of which were made bespoke to our requirements and we've never been more impressed by a purchase. Thoroughly fantastic… Read Full Review

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★★★★★

“Fussy me = no match!”

Written on: 12/04/2013 by JG76b (1 review written)

I had more than a few fussy requests that I knew would make or break this ring. With them in mind, I was expecting to either receive the ring late or find that my instructions had been too complex for the team to follow. Unfortunately both of these came true, but in a fantastic and fortunate way. The delivery was a whopping three minutes late and the jewellers had been forced to use a larger diamond than initially expected to accomodate the design, at no extra charge. Bingo! … Read Full Review

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★★★★★

“Unfaultable customer service.”

Written on: 26/03/2013 by ArtlyLately (2 reviews written)

The best customer service I have ever had the pleasure to experience, better even than the car showroom who worship you for your hard earned cash. Samara James and the team (particularly Rosie) helped me find the perfect wedding ring, despite them having never seen one like it. After a number of insightful sessions with Rosie, she asked for a few days to try and source what we were looking for and returned with EXACTLY what we wanted; even though I was sure at this point that it didn't exist… Read Full Review

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★★★★★

“Recommend”

Written on: 07/03/2013

Send diamond and silver ring back as it had arrived with a few scratches on. Fortunately my (now) wife didn't notice when I proposed and assumed that she'd done it some time after, but I thought I'd try my luck by requesting a polish and touch-up on the ring. Ed insisted that it would be replaced instead, even better! These guys know their stuff and they really care. Ring arrived 2nd Jan, sent back on 6th Jan and the new ring arrived on the 11th Jan. Perfect!… Read Full Review

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★★★★☆

“Wife's perpetually changing finger size was no match...”

Written on: 05/02/2013 by AlbyWatts (1 review written)

Got passed around to three different members of staff during my three or four week tenure of decision at Samara. After initially thinking it was awful customer service, I realised that they have experts in each division. Sales, advice, diamond, cut, fit etc. etc. etc. Whilst I'd like to have one person to liaise with, I appreciate the incredible level of knowledge that most of them have. Julian in particular was amazing through the whole process, checking in on our appointments and… Read Full Review

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★★☆☆☆

“Not good if you decide not to buy”

Written on: 21/01/2013

Initial response from Samara James was excellent. I wanted to use their silver sample service as I was proposing whilst away from the UK and they were great in terms of getting it made up beforehand and letting me have it for an extended period of time. However when we got back to the UK we visited a local jeweller (as suggested by Samara James) to look at metal choices and get the ring size. As it worked out, the local jeweller had a ring we preferred, ready there and then and also slightly… Read Full Review

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Samara James's Comment

Written on: 11/02/2013

Thanks for taking the time to give your feedback.

My name Ed Searancke and I am the owner of Samara James - I was very concerned to read your review and so I have investigated the situation with my team to try to find out what happened and to see if I can offer an explanation.

This did reveal some important information and I think there may have been a misunderstanding which has contributed to the problem you experienced.

I believe you were discussing with Julian (one of our sales people) various diamond ring options and that you had decided to make a £400 deposit for a particular ring design. Because you were travelling to Australia, you requested that we make a silver sample of the design first, in the correct finger size and diamond size for your fiancée, which you could take to Australia to propose with, in advance of us making the actual engagement ring. We agreed via email that we would offer a full refund even though the sample was made bespoke, if it was returned in an unworn condition.

We then specially made a silver version of the ring and we were hoping for you to confirm that we could make the actual engagement ring for you on your return. However, we received the silver ring in the post around two months later together with your request for a full refund as you had found your ideal ring from another company.

We were conscious that you had decided to purchase a ring elsewhere and you no longer wanted the silver sample. However, the silver sample had been quite heavily worn so, as a compromise, we suggested refunding your £400 deposit, minus £40 to cover the costs of refurbishing/re-making the silver ring. We genuinely believed that this was a reasonable suggestion in light of the circumstances that we thought was acceptable to you.

I probably should also clarify that our regular silver sample service works in quite a different way. It involves us sending one of our existing silver samples, made in a standard finger size, with a standard diamond size for a 5 day evaluation period. The idea is to allow prospective customers to view the ring design in the comfort of their own home at no cost (we pay the return postage and the £50 deposit is fully refundable).

In terms of the price comparison, we offer exceptional value for money and I do understand it can be difficult to compare exactly on a like for like basis. I believe the diamond Julian was recommending to you was beautiful Canadian origin diamond, which had ideal cut with perfect hearts and arrows and which was certified by the GIA. Sometimes when price comparing, some jewellers use 'self-certified' diamonds or grading labs which offer a less strict grading standards, or are less well cut and of course this makes the diamond cheaper, but I don’t know the details of of the diamond that you purchased so I can’t be sure if that is what happened in this case.

I am sorry that you felt we let you down. I'm glad though that you found your perfect engagement ring and I wish you well with your wedding.

As a suggestion, if and when you are considering purchasing your wedding rings, please do let me know as we have a superb range of hand-made rings and I will do my very best to help, particularly in light of your feedback. My email address is ed@samarajames.com and my direct line telephone number is 01932 260106.

Best Regards,

Ed Searancke
Director
Samara James
www.samarajames.com

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