Appalling service

Click here if this is your business
★★☆☆☆
2.0
From 9 reviews
22.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

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A302's review of Mappin & Webb

“Appalling service”

★☆☆☆☆

written by A302 on 16/06/2016

I left a gold chain at the Fenchuch Street branch to have a new clasp fitted. More than two weeks later I was still waiting for the estimate for this simple job. I call and am told they will chase it up. I receive no response so the following day call in to be told that they couldn't get through to their repair department in Hatton Garden. No attempt was made to contact me to let me know what was happening. M&W have no interest in their customers or any idea of customer service.
I will never use them again and advise others not do so either.

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