21 days & still no refund & no ring !!!

I ordered a personalised ring from h Samuel online on 7th October 2013 paid and got told it will arrive in 14-17 days had an email stating it had been dispatched waited 7 days and still no ring so I rang up to be told wait 10 days check with neighbours etc as they had sent it out buy royal mail standard delivery as I didn't pay next day delivery well I wouldn't be getting it next day would I also as it was £200 I got free delivery anyway rang up on day ten to be told they would have to refund me and I would have to re order it I was a little worried as it was 7th nov and I wanted it for a Christmas present well todays the 22nd nov and still no refund been ringing someone telling me on 7th nov it would take 3-5 working days ring up again to be told wait 10 days then rang yesterday to be told it was refunded Saturday and will be in the bank today checked this morning and still no refund to be told to wait another 3-5 days as it was done yesterday I explained why did they say it would be in today to be told I cant tell you that what a load of pooh there just passing me round in circles I said just post me another ring out and they cant until I do another oreder online so after 5/6 phone calls to them 2 people supposly ringing me back but never did still no refund no ring and to top it off I never going to get it in time for Christmas never again am I going to use h samules customer service is a joke !!!!