RUDE, cheap! Bad customer service. Never shop here!

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★★☆☆☆
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CZTI's review of F. Hinds

“ RUDE, cheap! Bad customer service. Never shop here!”

★☆☆☆☆

written by CZTI on 28/07/2015

On 3 separate occasions for my engagement ring. First a sterling silver ring was sold to my partner advertised as a white gold ring for £100 which was On sale at the Woking store. The next week I saw the same ring in Staines store for about £40 and advertised sterling silver the same as online so I had realised we had been taken in.

My fiancée then took the ring to Staines store and they happily exchanged for a white gold ring and he paid the extra on his debit card.
I refused to get my wedding rings from here so we went to another jewellers in Staines which had absolutely outstanding customer service.

When trying my wedding ring on with my engagement ring, I realised that the engagement ring needed to go up a size or two but the lady working in at your Staines branch disagreed with me and responded with 'I don't want to come across rude but I don't want to serve you today, if you come back next week someone else will do it'

My wedding day is next week and yesterday when picking my baby girl out of her cot my engagement ring BROKE into 2 separate parts. I went straight into yours Staines branch and they refused to refund, replace or even fix as I had no receipt, only a bank statement to prove some of the ring was paid by card because it was exchanged and then laughed at what had happened whilst I was clearly devastated :(
I then went to the other jewellers which I am now very fond of who were really sympathetic, gave me a wonderful deal on a new ring as they saw how upset I was and who I then bought my daughters christening jewellery and my wedding jewellery from.

It's safe to say that I will not be recommending f hinds to anyone again and I will repeat my bad experiences to them. I will now be taking my custom to the h Samuel for the brilliant outstanding help and customer service.

  • Woking and Staines

    Branch Visited

  • £120

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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