Poor customer service

Click here if this is your business
Post Office Online Banking www.postoffice.co.uk
★☆☆☆☆
1.1
From 128 reviews
5.0% of users recommend this

  • Ease of Use

  • Value For Money

Click here if this is your business

Guest's review of Post Office Online Banking www.postoffice.co.uk

“Poor customer service”

★☆☆☆☆

written by on 18/03/2013

Multiple problems withdrawing money from a reward saver account including not being able to make online transfers, low phone transaction limit, delays in sending money (due to St Patrick's Day!), no way to email scanned written requests for transfers.

I also tried to open a separate account for my elderly father. There was a problem with the cheque written to open the account (not PO's fault). However, rather than give us chance to correct the mistake, they cancelled the whole application. It took them nearly 3 weeks to do this by which time they had withdrawn the saving product.

Steer clear.

  • 1 year and over

    Used service for

  • Ease of Use

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account