Written on: 20/04/2012 by pampalini
The online interface is fairly simple and has all the basic features however some of the features aren't up to the standards in terms of service reliability. When someone decides to make an overseas transfer it is more likely important and there is no room for delays and unexpected surprises. Unfortunately this is what I'm experiencing and believe me frequent service breakdowns in the online international payments at Lloyds TSB are very very frustrating. I noticed when a breakdown happens then the service is turned on and off irregularly within a short period of time (24-48 hours). For instance you could add new a recipient in one minute but after that you won't be able to make a transfer to this new recipient. Then I have to go to the local branch loosing over an hour :(
So the bottom line is I'm looking at other banks offering more reliable online service.
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