Written on: 19/06/2012
The Halifax banking service through online banking have been taking unauthorised direct debits from my account. I have a payment going out each month for a loan. Its never been in arrears but since 8th June they have taken 3!! payments. I have phoned every day for 11 days and had two indemnity claims made but they have only returned 1 payment and are using my overdraft for which they charge £1 a day.
They admit they are in the wrong saying they are putting in a new computer system and my money will be returned by close of business . They say that every day but it never happens . and it take more than 20 mins waiting to even speak to them
Terrible service I am closing my accounts as soon as this is resolved -- if ever !!
As rated by our community of reviewers
" Disgusting company " Read More
" Very poor customer service Rude & Abrupt. " Read More
" Could die of old age waiting to get through by telephone " Read More
" Who did they pay to develop this? " Read More
" Totally not user friendly banking " Read More