written by sean5302 on 08/10/2011
The previous owners of Egg have now sold out to Barclays.
I had a suspicious transaction on my credit card, recently.
I phoned Egg and asked them to raise a dispute and a chargeback.
They cancelled the card and sent me a new one.
The suspicious transaction was still on my online statement 2 weeks later.
I phoned again. I waited in the phone queue and, 22 mins later, they answered. They said I'd have to print off their online form and post it back to them before they'd raise a dispute and chargeback, even though I thought this was raised 2 weeks ago.
I told them to cancel my account. "I'll pass you to someone who'll do that, Sir".
Another wait (9 mins).
I told them I wanted to complain.
"I'll pass you to a colleague, Sir".
After waiting another 18 mins on the phone I gave up and rang off.
Detestable company. Never again.
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