ING customer transferred to Barclays

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Barclays Online Banking www.barclays.co.uk
★☆☆☆☆
1.3
From 332 reviews
8.0% of users recommend this

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2West's review of Barclays Online Banking www.barclays.co.uk

“ING customer transferred to Barclays”

★☆☆☆☆

written by 2West on 30/07/2014

Our old ING account was transferred to a Barclays online account. We were signed up to telephone banking so have a pin for this. For the actual account we have a pin plus a card and card reader. The link we had between ING to a NatWest account has been deleted so I had to set this up again, this was very complicated.
Whole process is a complete mess so I will now be closing this account and moving to one which is simpler and faster to operate.

  • 0 - 6 Months

    Used service for

  • Ease of Use

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Cantata's Comment

Written on: 11/08/2014

Totally agree and we will be doing the same. We got into difficulties accessing the account to start with and tried their helpline. Hopeless - waited at least 20 minutes to speak to a human being on each occasion, and the help centre is evidently somewhere out of UK where English is not spoken clearly. Awful service, really, and we'll be off.

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