very unhappy.

2nd review I have left for this company and since my first review, nothing has changed. I am still passed from pillar to past with case officers - I've lost count now as to how many I have had. When I call, they are never available so I speak to someone else.
Still get emails asking for my p60's - I have now sent these 4 times.
If I could change IVA providers I would, and I would also move my brother's as well, as I am the main contact for his. Today, I have found out that my case officer has changed. Again.

When people need help, and reach out for that help, they also need routine, and constantly changing case officers does not help anyone. You trust your case officer, explain everything to them, and then, , a month or so later, you need to do it all over again, so you feel like you are getting nowhere. Especially when the new case officer does not bother to introduce themselves, just sends short and abrupt emails to you, and is hard to reach. It's mentally tiring to have to repeat yourself to each new person, and I myself, have now found it much easier to not contact PayPlan at all - even when I am struggling to make that weeks payment, and not speak to my case officer even if I do need to, as it seems pointless. I find it much easier to juggle money to try and make that week's payment without contacting PayPlan at all. I honestly dread hearing from PayPlan, and wish I had gone elsewhere for help.

Stay way from them.