written by nettyd on 25/01/2014
Debt correct. This company is a joke. Rang me out of the blue. Made it sound like a wonderful option to help reduce our monthly out goings. Had the paper work, read it, decided no it wasn't for me. Sent a letter saying I did not want to go ahead with the plan. Then 3 days before Christmas they took over £200. From my account leaving me short over Christmas. I tried to ring but the office was closed but they had an answer phone message with an "emergency" email address. Took days to reply, then had the cheek to say they didn't receive my letter in time which is a lie as I posted it the day after I received the welcome pack. Then to top it off they have gone and taken another payment. Meaning I'm paying my creditors and this terrible company are taking money also even though they don't have any of my creditors details!! So I'm paying out twice! I will be making a complaint to the business ombudsman, the FCA and the OFC this company really needs looking into. Please don't be fooled by them. AVOID!
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Debtcorrect's Response to nettyd's Review
Written on: 08/04/2014
We never like to hear when things go wrong like this. Like most companies we do close over Christmas and I'm sorry you didn't get a reply as quick as you would have wanted. If there is anything I can do please email me.
Debtcorrect's reply to Debtcorrect's Comment
Written on: 08/04/2014
I'm Sorry review centre removed my contact details, you can find them on our website. For the attention of Ryan
Nettyd's reply to Debtcorrect's Comment
Written on: 14/04/2014
Ha Ryan you do make me laugh. I wasn't complaining about you being closed over Christmas. It was the fact that you took money from my bank account not once without permission but twice and I'm sure if I hadn't changed my card details you would of continued to help yourself to my money regardless of me sending the cancellation notice and numerous emails. By the way I'm still waiting for my refund so yes there is something you can do.REFUND ME. Thanks.