Written on: 29/08/2012 by Droc (1 review written)
Unless you fancy the idea of needing medical attention during your next hotel stay then it would be very wise to avoid making a reservation with the Spring Hill Suites (Marriott) Miami Airport East. In fact, as there are numerous other hotels in the area I can sincerely state, without a doubt, my overall regret of reserving a room at this location.
The rooms in this hotel are not properly maintained and unfortunately I have an injury as proof of the aforementioned. During the early morning hour, while going to the restroom, I stepped on an improperly installed tack strip that was hidden by the carpeting. As a result I received several puncture marks to the heel of my right foot which caused immediate pain, bleeding, swelling and redness.
My one night stay at the aforementioned hotel was intended to situate me closer to the Port of Miami as I was scheduled for a cruise vacation the following day. Little did I know that my decision to book a room at this mediocre establishment would entail a visit to a nearby medical facility for a tetanus vaccine, pain and suffering, loss of enjoyment during my cruise vacation, loss of a good nights sleep and absolutely no offer to enjoy a hot breakfast which was indeed included with my reservation.
To add insult to injury, instead of being offered a hot meal after spending the better part of my morning in pain, speaking with hotel management, writing a narrative for the incident report to be filed with Marriott's Claims Department and being treated at a medical facility I was not afforded the opportunity to start my day with a hot breakfast. Additionally, for some unbeknownst reason the dining room staff refused to allow someone traveling with me to prepare and guard, on my behalf, a plate from the breakfast buffet until my return from seeking medical treatment. Please note, that although this location boasts a small dining room equipped to serve breakfast, lunch and dinner as well as 24 hour room service I was only offered upon my return from seeking medical treatment, as my first meal of the day, a pack of peanuts, a cookie, a bottled drink and a Hot Pocket like sandwich that I was informed was to be prepared in my room.
Needless to say, due to the aforementioned negligence of this hotel to maintain the premises in a safe and appropriate manner I spent nearly my entire cruise vacation looking for somewhere to sit down due to the pain and swelling in my foot. The cherry on the cake was the response of Marriott's Claim Department offering a mere $200.00 written settlement for my injury, pain and suffering, and the loss of enjoyment for my cruise vacation which cost me nearly $2000.00.
Therefore, if you don't mind being injured unnecessarily, receiving unplanned immunizations and/or having your vacation plans ruined make your next reservation with the Spring Hill Suites (Marriott) Miami Airport East and dollars to doughnuts you'll experience problems that you had never imagined possible.
This hotel does not even merit a one star rating but constraints of this website require that I give, at the minimum, at least a one star. However, please note that the Spring Hill Suites (Marriott) Miami Airport East deserves and has merited without question ZERO STARS!
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