written by sharonmccreadie on 04/09/2012
Just returned from a week of total depressive hell.Both me and my husband went here on 25th August and had booked as suited our budget and due to its 4*rating. How wrong did i get it. On arrival the staff didnt even greet us we waited and only to be told after a very long night flight that we had to wait until 2pm for a room. We went for lunch until this was ready and this was the start of our holiday nightmare. Being vegetarian im quite easy to please but what was on offer there was fly filled salad and bland pasta with nothing to taste. So tired we went back to reception and asked if a room was available and to be to0ld yes and given directions to go underground and across street to another part of hotel we got to our room. I cried immediately horrified at the state of the room. Hairdyer hanging of wall with bare wires showing, tv front all bashed inwards, springs sticking out bed at side of matteress total dirty bed disgusting to say the least. I refused to unpack and went straight to reception very upset only to be told there was nothing they could do. I asked them for internet code so i could go online and contact Lowcostholidays only to be told i had to pay.Very very unhelpfull i got very emotional and had to leave the hotel and call my daughter back home in Scotland and get her to help me with tour operator. My husband went back into hotel and they said they had a call from Lowcost and that they could offer us and upgrade room but not until next day.Still very distraught i awaited on call from Lowcostholiday which i got to offer another hotel up the street which we went to view and was in such a state we had to agree to stay at the Topaz until next day and see what our room would be like.We still refused to sit in the hotel as it was very stale the smell of damp was horrendous so we walked all afternoon and evening very tired trying to find our own accomodation. Sadly we couldnt find anything and walking in circles around a place we didnt know we found our way back to the Topaz and stayed the night. Once morning came and very little sleep from the horrible bed we went to reception to see if a room was available. They gave us a poolside view within the main hotel but sadly they could have just gave us one of the matts around pool to sleep on and this would have been fresher and more comfortable as the room we now had was just as bad but had no alternative but to stay there. things only got worse once we sat for dinner and again the food was just awfull flies all over the cheese and salad nothing covered. Disgusting then waiters so grim come and ask what u want to drink and have to sign for it and the allowance of only 1 drink each very bad service.Things just didnt get better i had to beg practically for food that had no meat what so ever and eventually got a small bowl of chips to eat with nothing else. they had tortellini on offer which was apparently cheese only and once cut it had meat throughout and being vegetarian this was disturbing that they though i would not notice.After another distressing night we decided to goto bed as the entertainment as they so called it was a total disgrace but thought we will get up into our 3rd day and get some sun. When we went down to the poolside which we knew had to be very early as there was very little loungers or parasols possible 20 in total parasols for entire complex.Broken filthy loungers which u had to piece together to lie on and they have this down as a $* hotel. Many other customers were told that the hotel was closing for refurbishment in 6 weeks time well i can only say that i would demolish this 1* mess as with the total disregard to our feelings i will certainly never return even if it was re built totally as the staff need to be refurbished also and also management. I have used lowcost on many occassions but to save hard and get a holiday and get there to be so upset and distressed i dont think i will reccomend to anyone else. I am writing to as many agencies as i can and sending photographs to them also of what this hotel is actually like as i feel i have lost a lot of money which i just havent got now and with eating and drinking outwith the hotel it cost us double our budget.I am still very very upset due to this ordeal and will await to see if anyone from lowcostholidays helps in our plea.For now i would encourage other people thinking of booking this holiday to really read the reviews all over and believe that this is all true of this hotel.