Written on: 01/07/2012
We have just returned from 14 days of absolute misery at the Crown Hotel in Bugibba.
There is so much wrong with the place I scarcely know where to begin, but if I tell you that it is known throughout the resort as Fawlty Towers you’ll get the general idea.
The temperature was in the high 90's for the duration of our stay and there was NO air conditioning in the entire hotel for the 14 days.
The AIR-CONDITIONING DOESN’T WORK. Although someone let slip that the system functions well enough but the hotel just doesn’t the required gas coolant. Consequently all the air-conditioning unit does is fan hot air around the building.
The TEMPERATURE IN OUR ROOM at night measured 30 DEGREES C. Not an exaggeration we checked it with a digital thermometer.
Here in the UK if you kept a pet dog in temperatures like that, you’d be prosecuted.
In an effort to make the room bearable enough to sleep we used to sprinkle the sheets with water and lie on wet bed.
As for the RESTAURANT it was simply too hot to eat in there. Even guests who’d paid for half board were going elsewhere for their evening meals.
Everyone complained in droves. The manager was besieged and the receptionist couldn’t hand out complaint forms fast enough. We were told the air conditioning would be repaired the following week, however someone said they’d been told exactly the same thing the week before so it’s obviously just something the hotel says to fob off guests. They can say it’s going to be repaired next week, cause they know that by the time next week arrives, these particular guests will be safely checked out and gone.
As for the ROOFTOP POOL, here in the UK it would be closed down for BREACHING HYGIENE REGULATIONS!
The hotel CUTS OFF THE WATER to the pool area during the day and that includes the LAVATORIES!
All day long people are going in and out of the toilets with no means of washing their hands!
It’s disgusting everything up there (handrails, door knobs, sun beds etc.) must be crawling with bugs! There is a notice asking guests to shower-off any sun creams/oils before swimming in the pool, but of course the shower doesn’t work without water. Consequently the POOL WATER is murky and cloudy with a greasy film floating on top.
The POOL BAR is closed. There are ONLY 3 PARASOLS for the entire hotel, TWO OF WHICH ARE BROKEN, and NO OTHER SHADE whatsoever by the pool. SUNBEDS and CHAIRS are falling apart and filthy in keeping with the rest of the pool area.
The LIFTS are absolutely TERRIFYING!
As you step into them they actually DROP!
Then when once going they judder and shudder all the time. Reaching your destination the lift goes boing-boing-boing 6 of 7 times before the door opens to let you out. And one of the lifts is always OUT OF ORDER for at least a week.
Our ROOM had a lamp hanging off the wall. The patio furniture was covered in rust stains which marked our clothing. The hairdryer in the bathroom was filthy. The grouting in our shower was filthy. The tiles on the bathroom floor were broken with filthy grouting.
Please do yourself a favour and don’t stay here.
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