HOTEL OF HORRORS

Click here if this is your business
★★☆☆☆
1.5 / 5
16% of users recommend this
Click here if this is your business
  • Value For Money

Guest's review of Bugibba, Bugibba Holiday Complex

★☆☆☆☆

“HOTEL OF HORRORS”

Written on: 18/08/2011

THE HOTEL WAS DIRTY AND IN VERY POOR CONDITION. THE LIFT WAS OUT OF ORDER FOR THE WHOLE OF OUR TEN DAY STAY. NO COOKED BREAKFAST WHICH WE PAID FOR. STUDENTS RUNNING AMOK. SWIMMING POOLS FILTHY. FOOD LEFT ON THE STAIRWAY FOR THE DURATION OF OUR STAY. ELECTRIC LIGHT SOCKETS HANGING OUT OF CEILINGS. FOOD SPLATTERED UP THE KITCHEN WINDOW OF OUR APARTMENT. DONT KNOW HOW LONG IT HAD BEEN THERE FOR.NO EVENING ENTERTAINMENT BY THE POOLSIDE AS STATED. NO HOTEL REFURBISHMENT HAD TAKEN PLACE IN 2010 AS STATED IN THE DESCRIPTION OF HOTEL.WE HAD TO PAY EXTRA TO EAT OUR BREAKFAST IN ANOTHER ESTABLISHMENT. NOT VERY FUNNY WHEN YOU HAVE THREE CHILDREN. WE HAVE BEEN CONSTANTLY OUT OF POCKET FOR THE WHOLE OF OUR LONG AWAITED HOLIDAY. WE BOOKED THE BUGIBBA HOTEL BECAUSE WE HAD STAYED THERE IN 2004 AND IT WAS BEAUTIFUL. NOW TO STAY THERE IT IS LIKE BEING IN YOUR WORST HOLIDAY NIGHTMARE! THE ONLY THING THAT KEPT US FROM COMING HOME EARLY WAS THE TWO MEMBERS OF STAFF WORKING IN THE BAR AREA. LISA AND ROBERTO. WHAT A FANTASTIC DUO! THEY MADE OUR HOLIDAY A LITTLE BIT MORE CHEERFUL. MALTA IS SUCH A BEAUTIFUL UNSPOILT LITTLE COUNTRY WITH FANTASTIC FRIENDLY PEOPLE, BUT WITH HOTELS LIKE THIS ONE IT WILL DRAG MALTA DOWN! WE ARE NOT A HAPPY FAMILY BY FAR! YOUR CUSTOMERS SHOULD MAKE SURE THEY REVIEW THEIR ACCOMODATION WITH A FINE TOOTHCOMB! DONT BE DISAPPOINTED LIKE US! IT NEARLY BROKE OUR HEARTS AND DESTROYED OUR HOLIDAY! FROM KAREN AND BARRY FROM LIVERPOOL

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review