Written on: 11/09/2011 by tamjam15 (1 review written)
My boyfriend and I recently returned from a 7 night stay at the Aloi Hotel in Hersonissos and we were not completely satisfied at all! I wanted to write this review to make sure that no one else has the experiences we had at this hotel. From the facilities to the staff, there were a number of problems during our stay.
•One member of staff present at reception who did not seem prepared for our arrival, he wasn’t aware of my name until I handed him a document from Monarch with my details.
•Informed us on breakfast times and a/c charge only.
•Poor variety. Two options of cereal, ham and cheese. Halved hard boiled eggs (cold) and salad? One loaf of bread was expected to be shared between all guests, no toaster was available either.
•Promised a room that was suited for up to three people, the room we were actually given was rather small and compact. Little space around the double bed which took up most of the room.
•Extremely small shower space in the bathroom, no window or fan to ventilate the room. Became extremely stuffy and unpleasant.
•When fridge was plugged in it became very hot which added heat to the already humid room.
Hygiene & Safety
•There was a rusty nail sticking out from the frame of the door way leading from the room to the balcony (a poor attempt to file it down had appeared to have been made). This was actually stepped on at one point causing discomfort.
•Pool had no shallow end and the water seemed to be quite green in areas. We did not swim at any point of our stay in this pool.
•Our room was cleaned only once in our entire weeks stay which resorted to us having to ask staff for essentials as simple as toilet paper. By the end of the week our bins were overflowing, we had no fresh towels or bedding since our room was cleaned 5 days prior.
•Bathroom sink was wobbly, not properly secured into the wall.
•The hotel’s general toilet facilities were poorly kept, humid with dozens of flies in each cubicle.
•Throughout our whole 7 day stay, we only ever saw three members of hotel staff.
•A female member seemed to be responsible for both catering and cleaning of the hotel as well as sitting at reception. No sign of a maid.
•One of the two male staff made his first approach to us on our very last day. We had only briefly seen him at the bar late at night. This gentleman was extremely rude and had an aggressive manner. Not at any point of our stay were we informed of our check out time until he came knocking on our door vigorously demanding that we had to be packed and out of our room in 10 minutes! We were completely appalled as we weren’t due to leave till 1:30am the next day. For 13 hours we had no room, therefore had no way of showering and we were expected to change and wash in the grim toilets in the basement of the hotel.
•No clear idea of who actually owned the premises.
•All staff spoke English poorly and did not seem to acknowledge or take our complaints seriously.
•Apparently it was 5 euros per day to use the fridge in our room. We used the fridge everyday to chill our bottles of water which was essential. Not at any point were we informed of this charge rate until the rude male member of staff (as previously mentioned) told us right after he chucked us out of our room. He had noticed that our fridge was chilled and figured we had been using it and began demanding the week’s worth of money for using it. We explained how no other member of staff had informed us about this charge and fortunately he seemed to let it pass. I have never known any hotel to charge for the use of the fridge, its utterly ridiculous.
•The hotel is very isolated from other hotels and restaurants. At least a 5 minute walk to the beach which itself wasn’t fantastic, very rocky and full of seaweed. Another 15-20 minute walk to get to any form of a decent Greek restaurant and a further 30 minute walk to get to the nearest sandy, clear water beach.
•You will most likely need to pay for taxis or hire a car/moped/quad to reduce these distances.
•Parts of beach are occupied by other hotels, therefore you won’t be able to use their sun chairs.
•Not a resort I would recommend to people around our age (21/22 years). No form of nightlife at all and absolutely nothing to do in the day.
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