unprofessional staff

unprofessional reception staff And bar staff !! They are lucky with the hotel location. This is the first time in last 8 years when I found such a bad staff never smiling and always being rude and bitter. They treat the French so different then everyone else, they mostly only talk to the French and play games with them,and treat the others like they don't exist They say they have a free bus to go into town the "bus" is a mini bus with 8 seats and when u were in line the French where always let on first. The reception is horrible they don't understand much English. I asked for lunch for 4 one day and they give me an egg and a tomato, I told them the next day and they called me a liar and never apologised and started giving cheek to me. The management are the cause of all of this.