Terrible hotel, General Manager refuses to speak to customer

Click here if this is your business
★★☆☆☆
1.8 / 5
23% of users recommend this
Click here if this is your business
  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

Jennifer4830's review of Travelodge

★☆☆☆☆

“Terrible hotel, General Manager refuses to speak to...”

Written on: 14/01/2013 by Jennifer4830 (1 review written)

Stay away from this hotel. i made a reservation for 2 nights and prepaid. I attempted to cancel the 2nd night of my stay.
They cancelled the entire reservation instead and charged for a nights stay. I attempted to get the night I had paid for
and was told I would have to pay again. I ended up staying at the Red Roof Inn in the same area. I tried to contact the
general manager and she refused to return my call or to even speak with me.

  • San Francisco Airport Location

    Location of Hotel

  • 01/11/2013

    Date of stay

  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review