Awful

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Guest's review of Travelodge

★☆☆☆☆

“Awful”

Written on: 13/09/2012

Was advised about street noise which wasn't a problem. Problem was noise from people staying in the hotel. Music being played, shouting and running up and down corridors. This went on all night, certain people complained and were offerd the chance to " come out and fight us". All night reception clearly must have been aware of what was going on but probably had no authority to do anything.
We had a two night stay booked but decided to go else where after the first night. After complaining to the reception staff on leaving we were dismissed with a curt excuse as "Well there was a certain band playing in the city that night" Very poor customer service,.
No apology was offered and we felt it better to find somewhere else to stay that would at least have control over the order of the behaviour of unruly guests.
A reply to this would be nice, but i won't hold my breath.

  • Cardiff

    Location of Hotel

  • 09/09/12

    Date of stay

  • Bed

    Board Basis

  • Accommodation

  • Customer Service

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  • Value For Money

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