Just couldn't believe what happened !!!!!

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Shearings Holidays
★★★☆☆
2.7
41.0% of users recommend this
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DaveSp's review of Shearings Holidays

“Just couldn't believe what happened !!!!!”

★★☆☆☆

written by DaveSp on 09/02/2016

We have just returned from a Shearings Coach trip to Weston Super mare, apart from the weather(obviously outside of anyone's control) we were quite happy with the trip, Hotel was adequate, Itinerary with trips out from Weston fine, and a very accommodating driver. We left the Hotel at 10am whilst storm Imogen was battering the coast for what we imagined would be a very hazardous journey back to Warrington. Our driver made good time despite the conditions and we made two forty five comfort break stops enroute. We dropped some passengers off at Keele services at about 1.30pm then arrived back at the Warrington depot where most passengers had their cars parked at just after 3pm. Everyone was pleased we had made good time despite the terrible driving conditions. But then unbelievably, because apparently we had returned back to the depot too early, the Shearings depot staff would not open the barrier to let us in to the Depot. There were about forty of us on the coach, it was still pouring with rain and blowing a gale, everyone did have an onward journeys still to make, most by car, some on feeder services and they wouldn't let us off the coach because we were early. It just beggars belief, after about 10 minutes,some officious jobsworth, came over to the coach and we thought, at last. but no, he just said to the driver your early and then walked away and left us there. By this time there were a couple of vehicles behind us also waiting to get into the depot, so the driver appologized to us all, then had to back away from the barrier and take us on a wild goose chase somewhere for forty five minutes when he said they would then let us into the depot.
Unbelievable, you couldn't write the script, because we had returned back from the trip too early after driving for 5 hours in atrocious condition, everyone just wanting to get home, and they kept us prisoner on the coach for another hour. Well if that's how Shearings thinks it can treat it's customers, there's a few on that coach that it wont get the chance to do that to again. I'd just like to know why, because when we finally got off the coach and tried to speak with someone in authority about what had just happened they refused to explain other than to say we were early!!! well so what!!!. I can tell you Shearings and the media will be hearing more about this.

  • Atlantic Hotel Weston Super mare

    Location of Hotel

  • 5th - 8th Feb 2016

    Date of stay

  • Half board

    Board Basis

  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

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