Lake Garda And Venice

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★★★☆☆
2.6 / 5
39% of users recommend this
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  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

pamelacouzens's review of Shearings Holidays

★★★★★

“Lake Garda And Venice”

Written on: 15/07/2014 by pamelacouzens (1 review written)

Wow what a happy experience for a first coach trip, BRILLIANT!!!!!!!

The only let down was the so called "STAFF" of the hotel Villa della Rose and ALL INCLUSIVE really has a new meaning at this place, the arrival at this awful hotel does not tell you that when you arrive on the Sunday everything in Arco is closed and you will have nothing to eat or drink from 10:00am until 19:00pm in the evening (and I mean absolutely nothing as the hotel staff stands guard at the noon buffet). I have never in my life been treated so badly, the maitre'd was the most obnoxious fella I have ever had the misfortune to encounter, he seriously thought he was doing us a favour whenever he looked at us never mind serving us. After 22:00 you could not even get a glass of water never mind a drink. Packed lunches were atrocious and the 500ml of water we got with the lunch helped to swallow down some dry bread rolls.

The rooms were great, room cleaning service was excellent and the curly haired receptionist was amazing. The chef was doing the best with what he was given and he was ever so friendly.

To the sorry sod that actually TIPPED the maitre'd (or what ever he thought he was, and you know who you are) well done mate you know how to spoil things for the travellers on the next trip.

Kenny and Ben (coach drivers) you were amazing and I would not mind going on a trip with you again.

The comfort on the coaches can be improved by nothing as it was great.

Shearings are letting themselves down by using this hotel and I think even the coach drivers know this as we were warned just before arriving at the hotel that ALL INCLUSIVE has a new meaning at this Hotel.

Kind regards
Darren & Pamela Couzens

  • Not worth a mention

    Location of Hotel

  • No food available for 9 hours

    Date of stay

  • All inclusive

    Board Basis

  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

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Thebrotherhoodofthebell's Response to pamelacouzens's Review

Written on: 29/07/2014

And you gave this break 5 Stars in the opener header?
Italians don't do hospitality they think they are doing you a favour, I know my mum and dad are from the boot.
If we treated them over here in england the way they treat us in their homeland, i think they would get the message sooner or later.
I could not find a place anywhere in italy that got me a £6 Toby meal or a Harvester at a £5 er!
By the way i count 12 stars above out of 30! thats no more than a third, your total in the title star-age should have been two!

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Pamelacouzens's reply to Thebrotherhoodofthebell's Comment

Written on: 29/07/2014

The only reason I rated accommodation 5 star is the fact that the bed was comfy and the room adequate, my dissatisfaction is reflected in the star rating for customer service at the hotel which was truly the worst I have ever been subjected to.

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