Lake Como great, not Shearings!

Click here if this is your business
★★★☆☆
2.6 / 5
39% of users recommend this
Click here if this is your business
  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

61Thorpe's review of Shearings Holidays

★★☆☆☆

“Lake Como great, not Shearings!”

Written on: 07/06/2014 by 61Thorpe (1 review written)

Booked holiday on internet, later had letter saying only two tours included not three. I phoned to be told they were not responsible for what it said on Internet only what was in their brochure. Not a good start!
Had to wait an extra 40 minutes at Milan airport for another plane to land. You soon realise that you are part of large operation. Trip on Bernina Express was very good as was trip to Villa Balbianello. However we went on Jewel of the Lake Grand Tourer and we were basically mugged! I know the hotel Britannia Excelsior is a 3 star but we were disappointed with it. The lake views are fantastic and we think this is what most people remember. We will go back again, but NOT with Shearings.

  • Caddenabia

    Location of Hotel

  • 28/05/14

    Date of stay

  • All inclusive

    Board Basis

  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Thebrotherhoodofthebell's Comment

Written on: 29/07/2014

Some like it, some don't its a marm*te type of holiday and hotel.
You got to remember thousands go on these trips every year and how many articles on this site 221....?
The complaint ratio to Shearings is less than 7% and that is very very low.
Either some sit there grin and bear it and say nothing or who knows?
When these breaks go wrong they do so big time.
But diddly little things like accommodation or a driver trying it on is par for the course.
Being mugged off in Italy is the norm the Italians do see us coming some times it no worse elsewhere.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review