Terrible company to deal with

Click here if this is your business
★★★☆☆
2.6 / 5
39% of users recommend this
Click here if this is your business
  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

Helenhp's review of Shearings Holidays

★★☆☆☆

“Terrible company to deal with”

Written on: 26/09/2012 by Helenhp (1 review written)

This is the worse company I have ever had the misfortune to deal with. I have asked several questions about a holiday I booked and the day before we travelled I received a card saying my queries will be dealy with in due time! They were not!!
Is the holiday suitable for those with walking aids??? Apparently yes then they were given a hotel with 7 steps to front door and no ramp. Overnight hotel given room on first floor with no lift!!
ABSOLUTELY DISGUSTING SERVICE

Food was like school dinners, hotel manager didn't care either and the only saing grace was the lovely coach driver.
Money is the overriding concern for this company, not its travellers!!

  • GOOD

    Location of Hotel

  • Sept

    Date of stay

  • All inclusive

    Board Basis

  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gillparis's Response to Helenhp's Review

Written on: 01/12/2012

dont take it personally they appear to treat everyone with the same contempt, they do everything to bat and play in their direction. they will cheat at every opportunity customer service to them means what is good for the company and not the punter. they have no idea how to communicate or correlate a deal or arrangement everything is done on a style basis where rules count for nothing with you the customer.

andy and james+

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review