Incredibly understanding company!!

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Premier Inn
★★★☆☆
3.2
54.0% of users recommend this
  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

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Roblesaq78's review of Premier Inn

“Incredibly understanding company!!”

★★★★★

written by Roblesaq78 on 06/02/2017

I had booked a family room for myself and my daughter on the saver rates. I realised that they could not be cancelled or amended at the time of booking and didnt think I would need to do either. However, the reason for our visit was so that my daughter (adopted) could visit her brothers (seperately adopted) for our regular meet-ups. Unfortunately 2 weeks before the visit we realised that my daughter and her brothers had different half term dates and that the dates we'd booked would mean they would not get to spend their precious time together as the boys would be at school!!
I contacted Premier Inn knowing that I could not get a refund but worried about the situation and the impact this would have on my daughter and her brothers.
They were BRILLIANT. The woman I spoke to was helpful and understanding and whilst she said it was an exception to their policy agreed, on this occasion to let me change the booking so that my daughter can spend time with her brothers.
Thank you so much for your understanding and goodwill. I assure you that next time we book we will make sure that my daughter's and her brother's holiday dates coincide.
We have always really enjoyed staying at the Premier Inn and now feel even more welcome than ever.

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