Lovely Hotel; Terrible dinner service

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Guest's review of Novotel - www.novotel.com

★★☆☆☆

“Lovely Hotel; Terrible dinner service”

Written on: 25/04/2013

We attended a function of over 200 people at the Novotel Southampton 2 weeks ago.
Lovely hotel; spotlesly clean; well appointed room
The formal dinner for over 200 people was TERRIBLE.
Soggy roast potatoes, yorkshire puding and vegetables; almost as though they had come fom a microwave.
Horseradish sauce ran out.
No MAitre D in evidence to circulate and enquire whether everything was alright. Waiter/Waitreses just disappeared.Dearth of cruets and butter on the tables.
VERY disappointing for a dinner which had cost £30.00 per head.
Not enough Staff available for checking lout. Huge queue

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