Mercure Reviews -

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“Unnecessarily rude staff and unclean spa ”

Written on: 23/06/2014 by cvNeville317 (1 review written)

Booked a day in the hotel to use the spa and relax in the Maidstone branch. When checking in asked the receptionist for robes, she said she would send them up. Few hours later i phoned enquire where they were. The lady i spoke to then rudely said to me - "those are for our premium customers only' I said the lady before said we could have some. She then again rudely said let me check if we have any. Their spa is joke. Its disgusting and needs a good clean. The sauna in the mens wasn't working… Read Full Review

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