Booked a room for a night with my family room wasn’t ready until 6:00pm after we got on the room the air conditioner isn’t working it took almost 4 hours to let them know about the situation. Then from reception given a room key which room isn’t ready( not cleaned). Finally a room has been given where there is only one queen for 2 kids with myself and my wife. Where as I was booked for 2 double bed and only given a queen bed. I was very disappointed and while my family cannot sleep although they have charged 2 double bed price.Really shocking about the experience iibis Sydney Airport hotel.Anyone can thinking about stay a comfortable night around that price range but iibis sydney airport unable to meet minimum requirement.

I have already paid the Novotel, Nice €739 in 2020. I have a confirmation of this reservation. I could not travel to France due to Covid restrictions in 2020 and again last year in 2021. All they need to do is subtract the amount already paid, €739 and the current price €860 and send me a confirmation of €121! In the last 2 weeks I have sent at least 2 dozen emails to the hotel and to customer services, made phone calls to the Novotel, Nice and to Accor Head Office, Paris to confirm the price to pay on arrival at the Novotel Nice this summer. There is obfuscation and prevarication but no confirmation. Can somebody send me a confirmation of my reservation with the correct price of €121 or give me a refund of €739 Are they playing me for a fool or are they plain stupid?!

We booked a hotel then the virus struck and we were not allowed to enter the country of Germany and the Hotel Merucre alstatd Munich was closed. They refused to return our money (this is the second time this happened) They are heartless and not caring. Dont waste your time with management as they take your hard earned money and don't do a thing.

I joined their reward scheme a few years ago. Don't get to travel often as unable to afford it but when I do have always booked one of their hotels. Been slowly building up points. My husband is due to have heart by-pass surgery shortly and the plan was to take him away for a couple of nights after the op, using the points. Imagine my surprise when I went to the site to find I had no points left. I emailed to enquire and got a response basically saying tough. If you don't use them, they drop off after a year. If you add to the balance, it updates for another year but because it's been more than a year since I could afford a trip away I've lost the lot. Even after I explained the situation, they refused to give them back. Said I would have got an email, but only if I was signed up to receive all their advertising etc. Cannot believe they would not care enough to give them back. Will never be using them again.

Accor does not always get the booking to the hotel. If you want to change it, always a problem with “go to hotel to change “ or “ go to Accor to change booking” If you use and agent you will not get points My advise never use Accor Always book with hotel

Novotel Luxembourg Center refuses to cancel our booking even though I've informed them of a medical condition: I'm MORE THAN willing to provide doctor's notices and medical updates. We planned to travel in May 2019. Our room is booked from May 9-12. We had plans to arrive in Southampton, UK by early May and make our way into Luxembourg before heading to Germany for a wedding. It's November 29, 2018 today: I've been in phone and email contact with Novotel and Bookings.com for about a month (the original booking was made September 14, 2018). Our Southampton booking agreed to cancel without any problems and the wedding/hotel venue in Germany was perfectly fine with putting the rooms back out for other potential guests. We aren't trying to get out of this last minute - we're giving so much advance notice, and are willing to communicate and provide all medical updates/records, and yet Novotel Luxembourg Centre refuses to budge. It would've been awesome to experience this place ourselves because from the reviews, it sounds absolutely lovely, but unfortunately we weren't meant to travel to Europe at this time to experience the stunning history, people, food and culture.

I used accorhotels.com to book accom and was not given the opportunity to review my booking before they took my money. It was only after receiving the confirmation email that I realised I had booked the wrong date. I immediately rang the hotel who advised me to ring accorhotels.com to change the date. Accorhotels.com advised me to ring the hotel. (Lost in translation ) My advice, BOOK DIRECT.

Just recently stayed with the Pullman Hotel in Saigon for 3 nights and wow what a services. The team from the club house is the best team that you can imagine. Very very helpful and they are alway on the go to serve and help us. Love it. Highly recommending for anyones. Miss Trang, Mr Thieu, Tu Nguyet, Duy and the whole team are the best. Thanks for making our stay so enjoy and relaxed. Cheers

When using accorhotels.com to book the Ibis Bordeaux Lac Hotel I accidentally booked the Ibis Bordeaux Budget Le Lac, having been thoroughly confused when looking up reviews without realizing they were 2 different hotels. Also, I had made a concerted effort to book a refundable rate. At some point the page refreshed with lower rates. I completed the booking and later noticed that I got neither the hotel nor the rate I wanted. I called the website customer service within half an hour and was told they could not correct my mistake because I booked a prepaid rate and the payment went through. They said I needed to speak directly to hotel staff to have the reservation canceled. I called the hotel; the person who spoke to me kept repeating that their English was not good (apparently, they did not have anyone who could communicate with me better). They told me they could not cancel my reservation and only the website customer service could do that. I called back the website customer service line and was told again that only the hotel would cancel the reservation. This time, they said they would email the hotel and try to persuade them to cancel my reservation, and they would let me know if that was successful. I never heard back. A few weeks later I called again. I was told that my complaint would be escalated to a different customer service department. I still have not heard anything.

I made a booking for two online but unfortunately due to the window closing and when reopened the booking was for one.I didn't notice this until it was too late and the booking went through for one person not two.I telephoned accor reservations to get some help because it was a genuine error but they said due to it being a special rate they could do nothing.I received no help and no understanding of the situation from ignorant staff on the phone.If an online booking error is made you should help the customer rectify it and not turn them away quoting policies and terms and conditions.You have poorly trained staff and no empathy towards the customer.I have made many bookings of this type in the past so I know what I am doing but a genuine mistake was made and your staff refused to help in anyway.I will not be using your site again and I will make sure I tell my friends and write many reviews telling people of your terrible customer care.

I needed to stay at a hotel and booked with a hotel that I have stayed at before who is now part of the accor chain. I booked with the hotel itself, then saw that they would match the price if I found it elsewhere cheaper, which I did. I took screen shots and submitted them. First and only response was please resubmit photos in English, for a hotel that has been booked in Sweden. Luckily for me the website I had found had an English option. Over the past month I have sent numerous emails and never had a reply. If a company wishes to do a price check deal, they should have the conviction to stand by it and not just ignore emails.

Please don't use this company. I had a double booked room and despite on the phone trying to cancel the matter hasn't been resolved. They offer no refunds even if the mistake is on their behalf. It feels like a fraudulent company who are somehow managing to survive.

The accorhotels website is a great site to book hotels online, there is a great selection of hotels from budget or family accommodation to 4 and 5 star hotels in many locations. They have great offers and there is a price guarantee if you find the hotel cheaper on other websites. If you are part of their loyalty programme you can also collect points and get many benefits. The website is easy to use and navigate and you can also see maps, pictures and videos of the hotel to help you choose where to stay. I would definitely recommend using the accorhotels website to book if you like staying in their hotels.

Great hotels, great service, good locations. When I travel I book with Accor if possible. They usually offer very good value for money. Booking directly on their website is also quite easy and they have a best price guarantee. I have never found cheaper rates on other sites. I'd recommend it to anyone traveling in Europe.

Accor in Jakarta (pullman) is very strategic for hotel for business and shopping. this hotel is located on the center of Jakarta, so it's easy for meeting and shopping. However, it is still under renovation. so sometimes it's quite noisy and not comfortable in some functions such as lobby, restaurant, ...etc.

No false promos to haul you in, a clear website that's easy to use & book. Great choice of hotels as well that range from lux to budget and your needs. Really attentive staff on the phone as well and the confirmation and reminder emails are really helpful. And if you're going to France there is no one better they have more than 1000 hotels!!! My personal favourite hotel though is the So Sofitel bangkok, a ground breaking hotel.