Accor Hotels Reviews - www.accorhotels.com

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Latest Reviews

“Top Services provided by the best team”

Written on: 19/08/2017

Just recently stayed with the Pullman Hotel in Saigon for 3 nights and wow what a services. The team from the club house is the best team that you can imagine. Very very helpful and they are alway on the go to serve and help us. Love it. Highly recommending for anyones. Miss Trang, Mr Thieu, Tu Nguyet, Duy and the whole team are the best. Thanks for making our stay so enjoy and relaxed. Cheers… Read Full Review

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“Deceptive Reservation Website, Deplorable Customer Service”

Written on: 16/08/2017 by veryiratecustomer (1 review written)

When using accorhotels.com to book the Ibis Bordeaux Lac Hotel I accidentally booked the Ibis Bordeaux Budget Le Lac, having been thoroughly confused when looking up reviews without realizing they were 2 different hotels. Also, I had made a concerted effort to book a refundable rate. At some point the page refreshed with lower rates. I completed the booking and later noticed that I got neither the hotel nor the rate I wanted. I called the website customer service within half an hour and was… Read Full Review

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“Paid twice for the same room!”

Written on: 16/08/2017 by joekea (2 reviews written)

I booked online to stay at the Mercure Bradford in July 17, when I arrived the could not find the booking on their system even although I had a Accor print-out of the booking. I had to pay (again) for the hotel room and as yet despite emails and calls they have just ignored me. I think this is quite disgraceful service form what appeared to be a reasonably reputable company!… Read Full Review

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“Booking error”

Written on: 12/08/2017 by Xinaris (1 review written)

I made a booking for two online but unfortunately due to the window closing and when reopened the booking was for one.I didn't notice this until it was too late and the booking went through for one person not two.I telephoned accor reservations to get some help because it was a genuine error but they said due to it being a special rate they could do nothing.I received no help and no understanding of the situation from ignorant staff on the phone.If an online booking error is made you should… Read Full Review

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“Terrible customer support, very slow at replying, ”

Written on: 18/05/2017 by KhloeAlvarado (1 review written)

I needed to stay at a hotel and booked with a hotel that I have stayed at before who is now part of the accor chain. I booked with the hotel itself, then saw that they would match the price if I found it elsewhere cheaper, which I did. I took screen shots and submitted them. First and only response was please resubmit photos in English, for a hotel that has been booked in Sweden. Luckily for me the website I had found had an English option. Over the past month I have sent numerous emails… Read Full Review

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“The worst service ever ”

Written on: 20/03/2017 by Simmonsws448 (1 review written)

Please don't use this company. I had a double booked room and despite on the phone trying to cancel the matter hasn't been resolved. They offer no refunds even if the mistake is on their behalf. It feels like a fraudulent company who are somehow managing to survive… Read Full Review

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“DO NOT STAY WITH THIS COMPANY!!!”

Written on: 21/01/2016 by lynnycouple (1 review written)

DO NOT STAY WITH THIS COMPANY!!! Awful service and I wouldn't recommend them to my worst enemy. Room was not cleaned!!! When cleaner did clean room she said it was because ere was a do not disturb on the door which is an outright LIE!!! Then she broke my jewellery by knocking it off the table and standing on it!!! I complained to the manager and was offered 1 nights refund and now they have revoked that and said they will give me points!!! Points to stay there again!!! Why would I ever want… Read Full Review

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“NEVER BOOK ONLINE @ ACCORHOTELS.COM”

Written on: 14/06/2013 by P1nc (1 review written)

I wanted to book a room for July 6th and 7th. However due to some error this became July 28th/29th. I booked June 12th. Immediatly I called to set things straight. I was flabbergasted by the service provided, they basically tell you its bad luck and the error cant be corrected. If you cancel you lose all your money and right for room. Never have I been treated like this at a reservation service. Normally they are willing to help, especialy with something booked more then a month in advance. But… Read Full Review

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“Great website with great hotel deals”

Written on: 30/04/2013

The accorhotels website is a great site to book hotels online, there is a great selection of hotels from budget or family accommodation to 4 and 5 star hotels in many locations. They have great offers and there is a price guarantee if you find the hotel cheaper on other websites. If you are part of their loyalty programme you can also collect points and get many benefits. The website is easy to use and navigate and you can also see maps, pictures and videos of the hotel to help you choose… Read Full Review

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“Great range of hotels around Europe”

Written on: 23/04/2013

Great hotels, great service, good locations. When I travel I book with Accor if possible. They usually offer very good value for money. Booking directly on their website is also quite easy and they have a best price guarantee. I have never found cheaper rates on other sites. I'd recommend it to anyone traveling in Europe… Read Full Review

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“Strategic location”

Written on: 23/11/2012

Accor in Jakarta (pullman) is very strategic for hotel for business and shopping. this hotel is located on the center of Jakarta, so it's easy for meeting and shopping. However, it is still under renovation. so sometimes it's quite noisy and not comfortable in some functions such as lobby, restaurant, ...etc… Read Full Review

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“No need to worry what you've booked”

Written on: 17/09/2012

No false promos to haul you in, a clear website that's easy to use & book. Great choice of hotels as well that range from lux to budget and your needs. Really attentive staff on the phone as well and the confirmation and reminder emails are really helpful. And if you're going to France there is no one better they have more than 1000 hotels!!! My personal favourite hotel though is the So Sofitel bangkok, a ground breaking hotel. … Read Full Review

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