Southwest Spas Stereo Spa

I have been ripped off!

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★★☆☆☆

1.7 / 5

From 7 reviews

29% of users recommend this

Value For Money

spilko's review of Southwest Spas Stereo Spa

★☆☆☆☆

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Southwest Spas Stereo Spa

“I have been ripped off!”

Written on: 09/07/2012 by spilko (1 review written)

I ordered a Callifornian 11 spa the start of March 2012. I paid $2000 depostit and was told that in order to get the spa at the special price, I must place my order that day...The Spa was due in and ready to be dispatched to me on 16 March 2012.
It is now July and I have NOT recieved my spa!
I have emailed them continually since march and keep getting the run around that they are trying to fine where the spa is.
I had enough and asked for a refund.... once again the run around and false promises that they will get back to me.
I am now waiting for my bank to chase it up as I paid on Credit Card.
I am STILL waiting for a refund!
Never buy from this company. They are a scam!
I am so upset and dissapointed....

Unhappywelshman's Response to spilko's Review

Written on: 06/08/2012

Hi, I'm in the UK and my SPA has a major crack in the base - 'new' UK distributor wash their hands of it saying old company went into liquidation. Same company name, same town - maybe it's just a coincidence.....

Main point is I tried to claim on Manufacturers Shell warranty - I have to pay to ship it to the states where they will inspect it and 'if' it's faulty I'll have to pay 50% for a new one plus the costs to ship back to the UK and import taxes.

This warranty I assume is the same for all their spas - so it you live outside california that it's a worthless warranty - buy from a company who gives a worthwhile warranty to save yourself all the trouble.

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Maria30673's Response to spilko's Review

Written on: 13/12/2012

I too have been ripped off by this company.
I will be contacting the ACCC and Fair Trading.
I will also be contacting A Current Affair program to see if they are interested in following this scam of a company.

How did you go getting your refund

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Spilko's reply to Maria30673's Comment

Written on: 13/01/2013

As I had paid most of the money on my credit card, the bank refunded me the money and then I guess they chase it up with the company.
After I had posted this comment, I still had problems with them. They had said that THEY refunded me the money and that I got double paid from them and my bank and that they were going to have me charged with fraud..... I coppied all my bank details and sent it back showing that they were VERY wrong. How dare they accuse me of being fraudulent!
I paid $1800 on credit card which bank paid me and $200 on Paypal which they ended up giving me back.
Terrible company to deal with!
Hope you get your money back, Good Luck!
P.S. I found that contacting them EVERY DAY worked. (they got sick of me) haha

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