WORST COMPANY EVER

We are finally trying to get the hot tub we purchased up and running. Filled it up and all the water leaked out….tightened the drain plug…still losing water. Called Larry at Premium Leisure in Florida (ext 288)….won’t do anything until I take the thing apart, find the leak, take a picture and then and only then will he search for a repair company to come and fix it. I know nothing about taking the panel off or finding a leak and apparently the “warranty” only covers the parts. This is very disappointing considering how much it cost and this is a brand new spa PR881. By the way, Larry is not helpful! This company does not stand behind their warranty. They do not care about their customers. I called customer service for days before getting in touch with someone.

Our pool company does not work on spas. I called another spa company and they won’t do warranty work for Premium because “they don’t get paid” and charge a $125. Service call plus 1.50 a mile round trip. They said that premium has a history of not paying their service providers. STAY AWAY FROM THIS COMPANY AND BUYER BEWARE.