Problems since Day1

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PaulMByfleet's review of DanZ Spas Sure Spa

“Problems since Day1”

★☆☆☆☆

written by PaulMByfleet on 16/02/2016

Have had too many issues from day of ordering to consider anything above a 1 star rating:

Hot tub turns up months late after a promise that it was on the next shipment. I appreciate that shipping can be out of the control of the vendor but to order in April and receive in July was a little excessive.
When it did arrive the hot tub had parts that were clearly already used. The base was even wrong colour and Danz's response was to send an engineer around to paint over the base. Additionally the hot tub and packaging was wetabd there were parts that has fallen off internally.
When it was working the base started filling up to which I was advised to "drill a hole in the base to release the water"
Additionally there was a strange pulsing action when all pumps and blowers activated which was probably explained by the Circuit board failure. The tun then started to short when the daily filter cycling leading to yet another call-out under warranty by Spafix (who are really good) to replace both heaters that has filed with water!!!
To add to the problems I have had to take 4 separate days off work in the past two months to wait for the warranty repairs to be completed. On two occasions Danz have failed to send the correct parts and even now, after the engineer has confirmed that the 4 parts sent are all incompatible, I will need additional time off.

Although the prices are good the components are of low quality and should be expected to break. I will never go "cheap" again as the service reflects the price

  • Value For Money

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