written by Quinnea139 on 18/06/2015
Brand new, looking forward to using our new toy. extremely disappointed. After 12 hours, water still not hot enough to use. Leaking water from underneath unit. Tried phoning call centre numerous times, email also, got no reply from either. Unpacked one day, next day packed it up. waiting for refund as we cant trust another heater after reading all the rubbish reviews. wish we had read them first. keep clear from this hot tub unless they modify the heating system and review their call centre practices.
As rated by our community of reviewers
911Draig's Comment
Written on: 04/07/2015
AGREE... THEY ARE CRAP... IVE HAD 3 HEATERS AND 2 REPLACEMENT MONACO TUBS... NEVER AGAIN