no such thing as warranty
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From 55 reviews
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Value For Money
“no such thing as warranty ”
★★☆☆☆
written by stsport on 13/11/2014
after buying a coyoto hot tub 8 years ago was wel pleased .good service from my dealer who have become friends but when the shell started to bubble i told my dealer whom reported the problem to coyoto .they in return said tough . i phoned coyoto and was told in was not theyer problem my dealer has since changed dealership and is now selling a better brand of tubs .the hot tubs are ok but like so many companys when sold the warranty is on theyer side not yours .
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Hottubqueen's Response to stsport's Review
Written on: 22/03/2016
The shell surface only has a 7 year warranty unfortunately, however as an Arctic spas dealer I do know for a fact that if you had contacted them within that warranty period they would have exchanged it without an issue. These are often repairable and there are specialist companies that will do this for you contact The Plastic Surgeon. Whilst I appreciate that your local dealer sell another brand now he should have known the warranty terms. I suspect he probably wants you to trade in but the fix will be a lot cheaper and you will still have a fantastic spa.