Medequip Reviews - www.medequipuk.com

★★☆☆☆
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Latest Reviews

★★★★★

“Father in law collection”

Written on: 19/05/2016 by Timafy (1 review written)

Very easy to arrange pick up of my Father in law equipment 13 item in all. I asked if they could phone me as I was the key holder and didn't want to stay all day. Very nice chap gave him a hand. Very pleased with the whole process. … Read Full Review

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★☆☆☆☆

“Aggressive Driver with 90 Year Old”

Written on: 09/05/2016 by 479Baird (1 review written)

Arrived to find an aggressive man dealing with my 90 year old mother. I am still in shock! Shame on this company - you are dealing with elderly vulnerable people… Read Full Review

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★☆☆☆☆

“No respect for carers' time”

Written on: 29/04/2016 by Damaris74 (1 review written)

I hadn't planned to write this review - I just wanted to find some reviews of Medequip's service to find out whether others have had similar problems. From reading the reviews it seems Medequip are even worse than my own experience indicates. I have had various items delivered and collected by Medequip over the past two years. I didn't choose them - they are contracted to Social Services in my local authority. My complaint against Medequip is that they don't respect the fact that many carers… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 20/04/2016 by EmersonBowen108 (1 review written)

I had a bed delivered on 15 Jan. Its not on their records how could this happen. 2 delivery drivers came to collect 2 othets items today couldnt take the bed Promised they would contact customer services nothing. I called them. Promised a call back from tbe supervisor. No response I have waited 10 days for the items to be picked up. Waited in all day. The kack of customer service is beyond belief As a supplier to the NHS they must be more accountable for their poor performance All i want is a… Read Full Review

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★☆☆☆☆

“Injured me, refused accident report”

Written on: 17/04/2016 by HelenaGill1981 (1 review written)

man came, dropped metal bedframe on my leg whilst i was in hallway on my wheelchair and he refused accident report and they totally ignored it , i had 3 drs out and further disabled and equipment not even set up right and dangerous… Read Full Review

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★☆☆☆☆

“Next day delivery ”

Written on: 07/03/2016 by Agustinm362 (1 review written)

Paid £10.50 for next day delivery. Did not received order and was told when I rang them to cancel order that I could return order when received but they would not refund postage either to or from. Had I known it would not arrive next day I would not have ordered. No notification of delay on website or via email. Reprehensible treatment of sick person who urgently needed product… Read Full Review

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★☆☆☆☆

“Incompetent Staff”

Written on: 10/01/2016 by 1986Jenkins (1 review written)

The technician who turned up to our house was very rude and unhelpful. My mother is 93 years old and was shocked by the service we recieved. He set the hospital bed up and did not explain its controls. We struggled to use it the very first nigh as we wasn't sure how everything works which caused us a lot of unnecessary stress for me and my husband. If this technician by the name of Anothny was to every turn up to our house again we would refuse to let him in as he is totally incompetent and… Read Full Review

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★☆☆☆☆

“non existent emergency call out number for repair ”

Written on: 26/12/2015 by boxoftricks26 (1 review written)

So my son had a drop fit on xmas eve and banged his head on the bathlift charger plug as he fell. the plug was knocked out the socket from the impact and the plug pins broken. So now I was left with a broken charger which obviously means as soon as the power left the handset I was unable to bath my adult son. I rang Mededquip to see if an automated message would leave an out of hours team number as they boast that they are there to support their customers 24/7 365 days a year. The message… Read Full Review

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★☆☆☆☆

“DISGRACEFUL WAY TO TREAT DISABLED PEOPLE!”

Written on: 20/11/2015

We have a mechanical bed which stuck upright this morning due to loose wiring in the handset. Rang to request urgent repair at 8.30am. Assured that it would be fixed by 4pm. Rang them at 3pm to be told that the repair was booked for after 5pm! Technician rang at 6.30pm to say he was an hour away. After discussion he confirmed that he did not have right parts to make the repair! Now have a pressure sore to deal with and a broken bed!… Read Full Review

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★☆☆☆☆

“Appalling service and complete chaos”

Written on: 29/09/2015

I have waited since the beginning of June - we are now nearly in October- for basic mobility equipment for my elderly disabled father to be delivered to his home by MedEquip. An endless roundabout of incorrect orders, fantasy deliveries- i.e: we wait in but no show, and they claim they have called, incomplete deliveries, incompetent 'technicians' who are supposed to fit the items- a chair that was raised is basically standing on it's raisers with none of the clips or cross bars deployed- they… Read Full Review

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★☆☆☆☆

“bad people skills and bad comunication”

Written on: 21/06/2015 by Kennedyf175 (1 review written)

On the monday they arranged to come. Between 10 & 5 .never turned up. I rang tues they never explained or apologised why but rescheduled for weds, same times, i rang weds at 3 pm to get confirmation that they were definately coming as i'd already been let down monday& the lady on the phone checked with the driver and told me YES they wont be long. NEVER TURNED UP AGAIN! I rang again the next morning upset with their messing me about. Once again i got no apology or explanation ! Just told me… Read Full Review

Andrewfirth's Comment

Written on: 11/08/2015

Hello
I'm sorry that you have had a bad experience with Medequip. I am Medequip's Operations Director and in order to investigate your complaint I would be grateful if you could make contact with me? Kind regards Andrew Firth

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★☆☆☆☆

“time of visit @ 23;10pm”

Written on: 03/04/2015 by MyleeO'Neil200 (1 review written)

so medequip made an arrangement to deliver my dad equipment to be delivered from 9-5pm, took an unpaid day off waiting for the delivery which never arrived, then i woke up the next day morning i opened the door @8 am and saw the card which reads TIME OF VISIT 23:10pm. Who in the hell would wait outside the arranged time 0f 9=5pm until 23:10 late in the evening. I don't think i would be recommending this company to friends i rather buy from any of my corner shop... soooo upset… Read Full Review

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★☆☆☆☆

“out of hours service”

Written on: 23/10/2014 by Harichandra (1 review written)

The employee who answered our call (@ 7.30pm 23.20.14)should be moved to another role where he does not have any contact with customers. They delivered the wrong hoist for my husband who is a Tetraplegia. We were adviced that we should get another order out for the correct equipment. At 7.30pm this was impossible and this person was not helpful at all. The correct equipment was ordered but mediequip delivered the WRONG item and the engineer set the charger incorrectly so we are waiting… Read Full Review

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★★★★★

“Competitive prices”

Written on: 07/08/2014 by JamieSwift (3 reviews written)

Mediquip is the best place to get some comunity equipments related to medical such as ADLs and Sensory equipments. they have competitive prices ever… Read Full Review

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★☆☆☆☆

“medequip-uk - can't even get 'making up stories' right!”

Written on: 07/08/2013 by isolation (0 reviews written)

This company were supposed to deliver daily living aids for my partner following brain surgery. They left a message saying they would deliver when we were at hospital. I called to ask if could be in the afternoon, they said this wasn't possible as they could only specify 10-4pm. I asked for it to be delivered on a different day. I called them later to ask a question about an item and they said that the delivery day hadn't been changed but they would do it now. On the requested delivery day… Read Full Review

Jovysabado's Response to isolation's Review

Written on: 03/04/2015

i feel for you....my dad equipment supposed to be delivered at arranged time of 9-5pm, nothing arrived. i woke up next morning, opened the door at around 8am there i saw one of their card which reads TIME OF VISITS 23:10 which i assumed almost midnight.
who in the hell would wait outside arranged time of 9-5pm until midnight...they have my number and did not even call me whether i would like to arrange another day for delivery....very awful, terrible service..I would not recommend this company....

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