My daughter who is 9, has been taking private lessons here since Aug this year and we have been a regular pretty much once a week lessons for the last 3 months. She loves one of the coaches there and definitely prefer to have the same instructor to keep up with the progress and personally there is nothing wrong to have a preference when you know your child get along with a particular instructor and enjoyed very much each lesson. Understand that’s their policy that they can’t guarantee the same instructor every time due to illness or holiday which is fair, so each time I book, I will just check if that particular day the one instructor we preferred is on duty and available then we book. It’s been fine so far except one time they mess up the schedule and had to assign someone else which they never accept it’s their mistake. My daughter was assigned to one lady who hardly crack a smile, who looks angry and irritated all the time. Even myself would be intimated by her, not to speak for a 9 year old. After that incident, I was a bit disappointed but thought will give it another chance. As usual this time , I have booked our preferred instructor 3 weeks before the day of riding just to fit his schedule. At the end of the lesson, I saw our preferred instructor teaching another child and mine was assign with another instructor. No reason were given to my daughter of such arrangement, they don’t even know how to respect clients. No apologies or explanation or whatever on spot. We pay a lot more versus other stables to have classes at Hyde park because my daughter adores this instructor, HPS is not only charging outrageous prices comparing to the next door stable on the same street, but also way above the stables in London in general. We are happy to pay for the premium but would not expect to get this kid of service . I rang the stable next day to ask why wasn’t my child assigned to the particular instructor we asked for. The lady on the phone was rude and defensive. First telling me the other client had booked that instructor before I did which isn't true because I booked him 3 weeks ago and I was present at the stable at the time of booking, he was available and that’s why we waited 3 weeks to have him to teach my daughter for the purpose of continuity and progress of riding. Then she got defensive because I caught her and then she says because the other child is a special need kid so priority was given to that child. they just think their client is stupid to cover with different lies just to avoid admitting their mismanagement. Then I was questioned why I didn’t get it sorted when I picked up my child on site. I told her I didn’t want to make a scene and because they’re busy with many tourist clients. When you think you are just being considerate, you get blamed. How disrespectful! Then I was told that if I would have come along to watch the lesson, I would see that my daughter is actually riding near her preferred instructor? Just getting really ridiculous how I’m at fault now for not following them on the ride? After that, I got a lecture on how clients get upset due to not getting their preferred instructors and they have to change the policy blah blah blah, making it seems like it’s our fault and our issues. How ridiculous is this company? And another lecture on it’s good to have different instructors teaching your kid so they don’t get used to only riding with one instructor and would be beneficial to their riding life down the road? Twisting things around to fit their policy ! If a child is taking regular private lessons so one should not have the same instructor? What about progress check and continuity? None of their instructors know what my child’s level is, they don’t care! They don’t even have a log on record. They just like to take tourists as clients! They don’t need regulars or customer loyalty. Shame on this stable. If you are serious about taking regular lessons, go elsewhere. This place has awful customer service, staff were not very nice even if you are a regular.

Discriminatory policy on people with minor disabilities. I have been riding all over the world an all terrain and speed for the past 20 years and I have never experienced discrimination like this. This is the first time I've been rejected on the basis of a disability and apart from the ridiculously unethical and racist element involved in this action, it is also illegal. Truly shameless. For a proper riding experience or hack, there are better and more proper riding schools in zones 2-5 with more sustainable educational policies. It appears that Hyde Park riding is mainly targeted at tourists and that is also evident in their prices.

Hyde Park Stables. Definitely the best thing i did while in London. Riding through Hyde park was amazing and a great way to see the Park. It is definitely a must for anyone who is in, going to or thinking about going to London.

Hyde Park Stables offer great riding. Fantastic sights to see lovely horses and friendly staff. Not cheap but worth every penny. A fantastic experience, hard to believe you can do this in the centre of London.