Would not recommend

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Hollypopster's review of Equitector Chill Buster Boot

★☆☆☆☆

“Would not recommend ”

Written on: 24/07/2014 by Hollypopster (1 review written)

Disgusted with the service of Equitector. Their foot size guide recommended a size much larger than I usually use and even taking half a size off the boots were still too big. The person I talked to at Equitector was extremely patronising and once even answered the phone by saying 'this is national moaning day'!! Even though I did not like the look of the boots I tried another size and requested a 5 1/2 but Equitector in all their wisdom decided I needed a size 6, still had to pay delivery charges despite the fact the problem stemmed from their foot size guide. The boots were still too long but extremely narrow, and the steel toe cap hardly covered even just my big toe! It took three weeks to receive a refund and even then they did not refund the full amount.

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Equitector's Response to Hollypopster's Review

Written on: 17/08/2014

The foot size checker on our website is accurate.

However the quality of the advise given depends on the accuratecy of the foot template that is created. One needs to be precise.

Most people manage without difficulty, but some find it difficult. Good instructions are on the website on how to do it correctly.

If the template that is created is wrong than the result will be wrong too.

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