Item: FindEnergySavings - www.findenergysavings.co.uk
Rating: 1

Dave_66's review of FindEnergySavings - www.findenergysavings.co.uk

“passed the qualifications ”

★☆☆☆☆

written by Dave_66 on 21/01/2016

well passed all the criteria gave the company a bell an low and behold because i live in shropshire........ohh i'm sorry we don't have any plumbers in your area but we will keep your information

thing is if its a Government GRANT then really it shouldn't matter if there's a plumber in your area anyway dot you as a company have your own ....? so not liking what
1 the reviews are not very positive
2 the good review could have came from your staff
3 just find this a bit misleading plus you say its free yet your customer service adviser said but your willing to find your own in your area but there maybe a cost

4 it would have been nice for you to say were your coverage was an ended ...!!

an i'd appreciate a comment bk please

Value For Money

write a review

Leadstoyou's Response to Dave_66's Review

Written on: 23/01/2016

Hi,
Thank you for your leaving a review and I am very sorry to hear that you have been left disappointed with the service you have received.
We are a referral service for the grant scheme, we do not install boilers ourselves but help homeowners and tenants to a) check their entitlement for the grant funding and b) source an approved installer to carry out the work.
The Government insists that boiler installers operating within the grant scheme are approved to do so by passing a series of tests and examinations.
I am surprised that we do not have anyone in your area. It might be that you have an oil boiler, in which case it becomes even harder to find an accredited installer due to the additional skills required to fit these systems.
I am confident that we will have an approved installer in your area soon and we will contact you to inform you when this happens. Once again, I am very sorry for the inconvenient this has caused you.
Justin
Find Energy Savings

Reply to this comment