Terrible experience - Do not use!

After receiving my order I found the fixtures and fittings were missing. I emailed requesting a replacement and received an email back apologising and stating one would be sent out to me - great I thought. Two weeks later I was still waiting after numerous phone calls, promises of delivery or call backs to explain. I had different team members giving my different details - it was sent out straightaway, no it was four days later, it will be couriered next day, no it was sent in the standard post. I have today just received the pack only to find its incomplete so I still can't assemble it. I have all the rest of the kit and my clothes lying around the place. I dont want to wait anymore. This could and should have been sorted straghtaway.