Alarm OK customer service terrible
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“Alarm OK customer service terrible”
★☆☆☆☆
written by cheesebell on 26/10/2012
I have rung customer service 3 times now requesting what number will be displayed on my mobile phone if the alarm is activated. I have tested this and it is not my home phone number that is displayed. All 3 customer service staff have told me it IS my home phone number and when I have told them it is not and if they could please check for me then they hung up. They must not give comprehensive training to customer service and the current staff would rather lie and make up facts as opposed to investigating a problem.
Absolutely rediculous. I will never buy a yale alarm again and avoid buying their locks as much as possible.
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4-6 Months
Time Product Owned For:
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Yaleuk's Response to cheesebell's Review
Written on: 29/10/2012
Hi there, thank you for taking the time to leave a review. To enable us to address some of the concerns you have raised, please email us at [email protected] with your contact details and we'll then pass this onto our customer relations team who will be able to assist you further. Thank you
Fastalarms's Response to cheesebell's Review
Written on: 08/11/2012
It should be your home number UNLESS you have some phone service subscribed by your phone provider , like hiding your number etc.
There is NO provision for the Yale system to send anything other than your own number so in this case it is down to your telephony provider.
Of course fitting security alarms is not within everyones capability.
Selectsecurity's reply to Fastalarms's Comment
Written on: 29/06/2013
Yes and some companies actually make a living fitting these DIY alarms, DIY stands for "do it yourself" not get a non approved company to install it for you. mmm
Using a non approved company (SSAIB or NSI) is madness, as there is no way of knowing the job has been done properly.
Ckey1972's reply to Selectsecurity's Comment
Written on: 06/10/2013
Absolute tosh......get an NSI company in to fit alarm and you will pay for it......buy a Visonic powermax and fit yourself......we were quoted £1200 for the alarm fitted by NSI company....we bought the gear from map security for less than £400 and my mate fitted for £100........