Towergate Insurance Reviews - www.towergateinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“You find out how good a company is when you make a claim”

Written on: 20/01/2017 by Williamskn78 (1 review written)

Absolutely hopeless! I will never use any broker again let alone Towergate! They didn't pass on half the relevent information to the insurers which obvioulsy then gave them the chance to wriggle out of a genuine claim. Even though they turned down the claim I have to say AXA staff were brilliant. The phone calls were answered quickly and i got through to the correct department with ease - something that took around 8 hours with Towergate. AXA staff took control of the enquiry and had all the… Read Full Review

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★☆☆☆☆

“Towergate Camerasure. Don't do it to yourself”

Written on: 17/01/2017

This review could be VERY long, but I have lost so much time dealing with this company I don’t particularly wish to lose much more so I’ll keep this brief(ish). Initial phone calls, whilst long and included many complex exclusions and stipulations were not too bad. The documentation I was sent was near impossible to decipher and looking back it appears I’m may have actually been missing documents. When it came to claim I almost gave up and accepted the loss of £3500 worth of equipment… Read Full Review

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★☆☆☆☆

“GP Locum Insurance”

Written on: 16/12/2016 by Whyisthisallowed (1 review written)

We are a very small, single-handed GP Surgery in Devon and have been a loyal Towergate customer for 3 years paying high premiums (in excess of £4,000 per annum) for GP locum insurance cover. Sadly, we have had to make valid sickness claims under the policy over the last 2 years for a GP and Business Partner. Our 2015/16 policy comes-up for renewal on 20/12 and despite us chasing Towergate for a renewal quote, we only received by email yesterday afternoon (15/12). Because we have made… Read Full Review

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★☆☆☆☆

“Asbestos ”

Written on: 30/10/2016 by KayleeMeredith180 (1 review written)

Got a leak from upstairs flat, after imperial came to see damage was given a settle amount, which me and the wife thought great!!! No mention of asbestos, so took ceiling down to let the joists dry. To be told off a friend it was asbestos. Told towergate nothing, havnt put us up anywhere, no one can come out till Monday which will have been a week. No cleaning, have a cat and dog so living in two rooms at the minute. I won't be renewing new year!!!!… Read Full Review

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★☆☆☆☆

“Left without cover”

Written on: 25/10/2016 by McCollumdt62 (1 review written)

We have insured our holiday rental through Towergate for serveral years, after they took over our previous broker. We have always received reminders when our renewal is due, and been satisfied with the serrvice they have offered. This year, we suddenly got a text at 4pm on friday telling us our cover had expired. We phoned the main number on the website, and were told they had no record of our policy. Eventually we tracked down someone who found our details, and was really helpful, apologising… Read Full Review

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★☆☆☆☆

“Left without cover”

Written on: 25/10/2016 by McCollumdt62 (1 review written)

We have insured our holiday rental through Towergate for serveral years, after they took over our previous broker. We have always received reminders when our renewal is due, and been satisfied with the serrvice they have offered. This year, we suddenly got a text at 4pm on friday telling us our cover had expired. We phoned the main number on the website, and were told they had no record of our policy. Eventually we tracked down someone who found our details, and was really helpful, apologising… Read Full Review

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★☆☆☆☆

“Left without cover”

Written on: 25/10/2016 by McCollumdt62 (1 review written)

We have insured our holiday rental through Towergate for serveral years, after they took over our previous broker. We have always received reminders when our renewal is due, and been satisfied with the serrvice they have offered. This year, we suddenly got a text at 4pm on friday telling us our cover had expired. We phoned the main number on the website, and were told they had no record of our policy. Eventually we tracked down someone who found our details, and was really helpful, apologising… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 26/06/2016 by Dean304 (1 review written)

Mt friend has inoprable cancer they insured her to go to america with her family to make memories The last part of her holiday ended up in hospital with a fracture femour and arm blood clot and further cancer in her lung They have left her high and dry saying they would get back to her its been nearly a week She cant fly on commercial flight so has to be an air ambulance She dosent have long and needs to be homw with her family This insurance company are even dragging their feet with the… Read Full Review

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★☆☆☆☆

“Typical dispassionate responses probably read from a...”

Written on: 17/05/2016 by Morgan396 (1 review written)

Tried Towergate as was storing van abroad. when researched further could have bought cheaper. but went with them. After one year moved and am paying 1/3 the price. Towergate requirements for storing on your own drive are absurd may as well build a wall. Hate thier indifferent attitude and hate daily hassle for 10 days after I have moved… Read Full Review

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★☆☆☆☆

“Couldn't care less”

Written on: 12/05/2016 by Johnnyessex (1 review written)

The promise: "With Towergate you can be confident that, in the event of the worst happening, your claim will be handled by a dedicated claims team offering the exemplary, fast and efficient service that we expect from our own teams and from our partners" . The truth: "Unfortunately the claim is out of our hands at this moment in time as we do not have any delegated authority on the claim to be able to make the decisions as we are the brokers not the insurers"… Read Full Review

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★☆☆☆☆

“paid me £1.47 for cancellation of holiday”

Written on: 15/04/2016

I had to cancel a weekend holiday because I had a virus and unexplained pulse rate of 135bpm. I was sent to my local hospital for heart monitoring. I held out until a few days before cancelling thinking my illness would pass but it didn't. I cancelled my holiday a few days before I was due to go and my doctor completed the necessary paperwork provided by Towergate. After weeks of chasing them up they sent me a cheque for £1.47 because the doctor had stated that I was unwell to travel a couple… Read Full Review

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★☆☆☆☆

“boat Insurance”

Written on: 15/03/2016 by Gleasonzx358 (1 review written)

My boat sank. I was insured with Towergate. I had only purchased the boat 4 months previous and had a valuation from a surveyor. They have eventually accepted my claim but offered me £7,000 less than a valuation I obtained 4 months ago meanwhile indicating that they might sue my surveyor since he had failed to notify me of an area of rust. So it appears they want to under pay me and meanwhile, recover the full amount from my surveyor plus damages I presume. I do not recommend them as a fair… Read Full Review

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★☆☆☆☆

“probably the worst travel insurer in the UK”

Written on: 09/03/2016 by greenstu76 (1 review written)

I always renewed my annual travel insurance in good time.Unfortunately I dropped with Pneumonia 3 days before a cruise.Towergate refused to pay out quoting it as an existing condition in spite of written evi9dence of pneumonia from the Hospital I was in for three weeks. I appealed and was told it would be investigated which it was! resulting in no change.I reported it to ombudsman and told towergate who said I didn't need to but miraculously towergate paid out the next day.When renewing my… Read Full Review

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★☆☆☆☆

“Household insurance”

Written on: 18/02/2016 by Bods62 (1 review written)

Rubbish put second year premium up by 50 percent! When I had a claim took them three days do find my policy even though they were provided with reference number! Phoned them kept me on hold for 20 minutes then put the phone down! Never returned my call and said they had! Luckily my claim was minor! Wouldn't touch them again and I will tell all my friends and acquaintances plus local paper and if it means they lose one customer who might have had the same experience as me and lots of other… Read Full Review

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★☆☆☆☆

“Theatre Insurance”

Written on: 29/01/2016 by Efrainm280 (1 review written)

Poor service with staff constantly changing. Late in getting quotes and taking more than a year to send invoices… Read Full Review

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★☆☆☆☆

“No renewal advice for my household insurance”

Written on: 23/12/2015 by 438Burns (1 review written)

I did not receive any renewal papers from Towergate and had to phone them the day before renewal to ask what they were going to charge me. I was told my policy was no longer available and they were going to offer me an alternative. this was the day before renewal. They came up with a quote that was twice the previous year's premium. They didn't provide any information about the quote, cover details or differences in cover from my previous policy. I asked if I could have an extension so I could… Read Full Review

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★☆☆☆☆

“They don't call back, they delay and are unhelpful. ”

Written on: 18/12/2015 by RussellSalazar218 (1 review written)

My recommendation is to steer clear. It has taken me weeks to resolve a simple issue as a result of a small change in my insurance situation. They left me uninsured for two weeks but no one told me that fact. They then came back with a product that no one in their right mind would sign up to. Now I want to cancel, they are delaying again. 5 separate staff have promised to call back and have not. They called eventually after me telling them that I have had a terrible experience with them… Read Full Review

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★☆☆☆☆

“Very unhappy with Towergate as an insurer, I feel scammed.”

Written on: 02/12/2015 by DHebden (2 reviews written)

Kwik fit brokers insured me through Towergate I paid for the emergency cover which couldn’t provide emergency cover when it was needed. During the early hours of the morning on Saturday 21st November 2015, gales blew down my TV aerial and tiles from my roof along with several of my neighbour’s aerials on the same street. I phoned in a claim and was told I had emergency cover, they tried to get a company to make temporary fix to prevent further damage. After several days of chasing I… Read Full Review

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★☆☆☆☆

“One star is being generous!”

Written on: 15/11/2015 by Piercec444 (1 review written)

As soon as I wanted to make a claim, they produced documentation that said it was invalid. Six months into the policy, it was the first time I had seen the documentation. Avoid this company .....they are only interested in your premium money… Read Full Review

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★☆☆☆☆

“make sure towergate underwriting are your underwriters ”

Written on: 13/11/2015 by 261McNeill (1 review written)

I had a fire at my business in march this year it is a nightmare as I thought towergate were underwriters as they were ineficently dealing with my claim so I went to F C A only to be told I was actually underwritten by GABLE INSURANCE BASED IN GERMANY AND THEREFORE THEY CAN DO NOTHING AS THEY ARE NOT REGULATED BY THE F C A I HAVE CONTACTED GABLE WHO JUST SAY SPEAK TO TOWERGATE UNDERWRITERS SO MAKE SURE YOUR UNDERWRITERS ARE NOT BASED ANYWHERE BUT THE UK DO NOT BUY FROM THIS COMPANY LIARS… Read Full Review

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