Towergate Insurance Reviews - www.towergateinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“Rip off!”

Written on: 22/03/2015 by DeanMcNally (1 review written)

Towergate insurance... A appalling insurance that does not help the customer at all... I insured my caravan and not only was the customer service appalling I was also shocked to see they didn't help what so ever and, when I tried to cancel the appalling insurance I was charged £60.... Find another way to insure your things because you do not want towergate insurance!… Read Full Review

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★☆☆☆☆

“Absoloutely disgusting ”

Written on: 20/03/2015 by FridaHenry (1 review written)

I contacted Towergate over a leak in my kitchen on 3rd February - I eventually got a plumber (my policy states 24hr for a plumber) on the 17th February - by which point I had a flood... I have had to clean the flood up myself and fix all pipe work else I’d still be sitting in it. I am now expecting drying equipment to arrive next week so repairs can begin once drying is complete ... drying could take weeks.. By the time they start drying - it will be 50 days since my initial contact… Read Full Review

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★☆☆☆☆

“Total Lack Of Customer Service”

Written on: 25/02/2015 by NigelSW (1 review written)

I was contacted three weeks or so ago to renew my policy. I asked for a copy to be eMailed to me to look at, as I was unsure that it met our needs. Heard nothing. Thankfully, went to a local broker who found a suitable policy for a lot less. When speaking to Towergate's salesman, I told him that I was not an expert and he said 'neither are we.' If you want to be sure that you are properly covered, or need a flexible policy, don't go to Towergate… Read Full Review

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★☆☆☆☆

“An absolute shambles!”

Written on: 11/02/2015 by O'Connell401 (1 review written)

Staff are curt to the point of rudeness if you need any help. A different matter if they are selling the insurance. The renewal cost was over FIVE TIMES what most other insurers were quoting. Also their "service" charges are extremely steep especially when you consider their poor service. They also send out automatic letters which have no bearing on their service. For example I rang to confirm I would not be taking out their insurance for this year and got a letter thanking me for my continued… Read Full Review

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★★★★★

“Trouble free and attentive claims service from Towergate! ”

Written on: 03/02/2015 by 344Keith (1 review written)

I had to make a claim in the recent high winds. I have to say that the whole experience was quick, easy and extremely professional. My call was answered promptly, even though many other customers must have been claiming alos. The call handler took me through teh process, reassurred me that I was covered and a builder attended that afternoon to fix my roof. Quite simply amazing service! Well done Towergate - you have a claims service that must be the envy of the industry !!! Buy their… Read Full Review

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Davidjohns122's Comment

Written on: 03/02/2015

I had a similar brilliant experience at a distrssisng time, and very helpful, payment received in 24 hrs. Great job !

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★☆☆☆☆

“Gave up after waiting longer than 15 mins on phone , 5...”

Written on: 22/01/2015 by DaveWUK (1 review written)

One can only assume Towergate do not want any new customers , as after phoning 5 separate times at different times of the day , I was still stuck in a queue after 15 mins. Annoyingly their voice message does not indicate how long the queue is, so you could be stuck there for hours for all I know. Worryingly if you can't get through on a new business line, imagine how hard it would be to make a claim with them Have also filled in their printed quote forms and emailed through, but no… Read Full Review

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★☆☆☆☆

“Believe the hype, appalling customer care and claims!”

Written on: 29/12/2014 by Chew824 (1 review written)

I had cause to make a claim against my House Insurance recently and it's been a battle ever since. I received bad advise from them on 3 different occasions and only managed to get a claim raised after 6 phone calls. In the end it took me to threaten them with an ombudsman claim before I was passed to an individual who was able to help. When finally getting passed of the the claims handlers, they were quick and efficient in assessing the damage (caused by roots into the drainage) but another… Read Full Review

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★☆☆☆☆

“Unreliable Insurance Company”

Written on: 05/12/2014 by MacKinnonlf296 (1 review written)

I made a claim for storm damage but Towergate Insurance refused saying the weather records did not show a significant amount of rain. In February, Birmingham had 10mm of rain in 24 hours which caused damage to my roof ad internal ceilings. I had to complain to the Financial Ombudsman but they haven't been much help. Please do not insure with this company because they won't pay out. Towergate are totally unreliable… Read Full Review

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★☆☆☆☆

“Help me”

Written on: 21/11/2014 by BillyFinn (1 review written)

This is the worst experience I have ever had. Towergate and Davies group have lied to me, fobbed me off and provided nothing. I was flooded nearly 1 year ago and am still waiting payment for work done. I only managed the work myself to try and speed the process up. Now after promises of payment I still have nothing. I payed for the work on my overdraft so now can't pay the rent. Towergate have treated me that badly its coursing health issues through worry. I honestly think it is criminal how I… Read Full Review

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Zoedawson's Comment

Written on: 08/12/2014

Towergate are in a complete mess and are in the business is likely to be sold off. If you have had no joy then contact the FCA and take your case. Legally Towergate, once agreeing payment, have by law, to pay you within 14 days. I worked there for a while and they are the worst company ever.

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★☆☆☆☆

“Don't use ”

Written on: 14/11/2014 by bcDavies56 (1 review written)

Total chaos from Manchester call centre similar to "Dorset lady". Confused all records data and after many calls failed to get a serious coherent response. Actually told by one supervisor that I could not have confirmation of my no claims record unless I renewed policy. Another sent a completely useless document. Some of their staff beaten by a hopeless system but trying - others simply uninterested and rude. Don't go there… Read Full Review

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★☆☆☆☆

“Worst insurance ever.”

Written on: 13/11/2014 by Fullerbz316 (1 review written)

I purchased home insurance and made a claim for storm damage. After several emails later, towergate refused to pay so i have taken my case to the financial ombudsman. Avoid this company at all costs… Read Full Review

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★☆☆☆☆

“Claims service”

Written on: 01/11/2014 by 445Daniels (1 review written)

Unbelieveably bad service from them. Put a claim in on 5th August and even though all evidence was sent in and chased weekly nobody has bothered to respond to my numerous emails… Read Full Review

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★☆☆☆☆

“Liars. Stay away.”

Written on: 29/10/2014

Fairytales tellers, very creative in finding excuses and lies to NOT pay you your money. We struggle to get what's ours for over three months… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 29/10/2014 by Hughesrm268 (1 review written)

really poor service. phone calls on hold, transferred to wrong departments, wrong numbers given, docs not sent out, felt fobbed off, not personal… Read Full Review

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★☆☆☆☆

“Not compliant and completely useless ”

Written on: 08/10/2014 by AngelineButcher397 (1 review written)

Local office in Dorset closed in August 2014, relocating to Manchester and we as customers only found out when firstly we received a renewal invitation for household insurance 4 days prior to the renewal date asking us to renew with our existing policy, but looking closely at the product information it was for a completely different contract to what we had and there were no enclosed details of the existing or new product to compare. We called Manchester and the chap there had absolutely no idea… Read Full Review

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★☆☆☆☆

“Just useless, avoid at all costs”

Written on: 04/09/2014 by Caz79 (1 review written)

I took out unnoccupied property insurance for our flat whilst it was being sold (and unnoccupied). This seemed to be the best deal, now I really wish I had read the reviews beforehand. The flat is now sold, so I wrote to towergate to cancel the policy. All they have done is send my letter back with a note saying 'send to your broker' - although, I do not have a broker, insurance was arranged directly with towergate! I used the address details stated on the policy for cancelation; I have sent… Read Full Review

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★☆☆☆☆

“Unbelievably appalling service from Towergate and LAS...”

Written on: 22/08/2014

We had landlords insurance for a rental property. During the storms of December 2013 the roof started to leak. I made a claim in January 2014. Towergate delegated LAS Claims to manage the claim - and it is debatable who gave the worst service: Towergate or LAS. Towergate and LAS took 7 months to settle the claim - and this was only after I had referred the matter to the Financial Ombudsman Service. They didn't answer telephone messages, emails or respond to letters. The work was continually… Read Full Review

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★☆☆☆☆

“Comercial fleet insurance Dont use Tower gate or Aviva ”

Written on: 14/08/2014 by Sampson49 (1 review written)

What a Rip off unfit for purpose also don't cover you for anything it should do. I will be posting film on the internet to show a fire we had and show their such a poor company and the mini fleet insurance is as I feel ive been mugged. Until you need insurance you don't know. KEEP AWAY FROM TOWERGATE AND AVIVA THE UNDER WRITTERS. I wouldn't recommend mini fleet insurance to any one in business NFU insurance. Are far the best we ever had don't make the mistake of a cheaper quote. Such bad… Read Full Review

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★☆☆☆☆

“Worst mistake i made in 2013”

Written on: 26/06/2014 by Falcon123456 (1 review written)

I have just had a phone call to renew from Towergate, the first call they made to me in 6 months since things went very very wrong. I insured a daf 95xf truck through these guys quote was NOT the cheapest but they assured me they act as agents for their customers not the insurance companies and are always ready to help. Help themselves to your money maybe as they certainly did not uphold anything they where supposed to 12 months later im still in the process of repairing my vehicle myself. 8… Read Full Review

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★☆☆☆☆

“Worst insurance provider!”

Written on: 13/06/2014 by Bondxy94 (1 review written)

I took out CIA insurance which is underwritten by Towergate. I put in a claim and chased it 10 times over 6 weeks - i heard NOTHING - Their service was APPALLING beyond words - I took out landlords insurance and when I wanted to cancel after using them for 2 months, they said I would only get a £30 refund (from £150 initial payment)- which means they basically charge you for the entire year as a penalty for cancelling - its appalling - I am horrified I ever went wit them, they should be… Read Full Review

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