Towergate Insurance - www.towergateinsurance.co.uk Reviews

Towergate Insurance - www.towergateinsurance.co.uk
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★☆☆☆☆
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“Not worth the paper it is written on”

Written on: 27/03/2013

Please do not make the same mistake I did and think that taking out holiday let owner insurance can allow you to sit back and relax as all is covered, even if it costs £450 per year.....A guest broke multiple items, including fridge, freezer, table, glasses etc and Towergate wanted £250 excess for each item, even the glasses.....This is after 10 plus phone calls. it causes more bother and anger than taking the "guest" to the small claims court, which is what I will have to do in the end... (read more)

Towergate's Comment

Written on: 17/04/2013

Hello from Towergate

I am sorry that you have had a bad experience with Towergate, which is certainly not the service we aim to deliver. May I ask you to make one more phone call - to 0844 346 3258 (weekdays 9am - 7pm, Sat 9am - 1pm) so we can talk things through with you.
Thank you

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★☆☆☆☆
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“Beware the small print”

Written on: 02/11/2012 by JohnMalcS

After an unsatisfactory settlement for a lost wedding ring - only 75% of replacement value, and this was my first claim - I tried to cancel the policy and switch to another insurer offering much better terms. As I pay by monthly direct debit I assumed I could cancel this month: but not so,because I had made a claim since the last renewal I am liable for payments up to the next renewal in May 2013 (page 67 of the conditions). This was not mentioned when I took out the insurance. The renewal... (read more)

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★☆☆☆☆
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“Rip off”

Written on: 25/10/2012 by Ripley101

Home contents insurance for 5 years and my kitchen flooded,no point in claiming as Lino was costing 400 pounds yet they wanted 350 excess.i was not told that if water escapes you have to pay an extra 200 pounds on top.awful customer service,please do not make the same mistake. (read more)

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★☆☆☆☆
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“High cost of cancellation of insurance”

Written on: 25/09/2012 by sherrybaby (0 reviews written)

A warning to all future customers.Please be aware of the VERY high cancellation costs.I had home insurance with Towergate insurance and before the second instalment was due my circumstances had changed and i needed to cancel the policy and required the fee to settle the account.as it did not state in their Terms of Business what percentage this would be i telephoned Towergate insurance to be told the amount of £72.48 pence! When i asked how they arrived at this amount,COMMISSION!Lets all... (read more)

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★☆☆☆☆
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“Dreadful service”

Written on: 03/04/2012 by david3661 (1 review written)

We had a crisis on Christmas day, with sewage flooding our garden. No ability to contact the "365/24/7" emergency helpline. Eventually we got through in the New Year after multiple calls and e-mails. After 3 months consideration we were told that we should actually submit the claim to AXA as it was "a different part of your building and contents cover". AXA for their part say it should be dealt with by Towergate... and so it goes round and round and round. The optional domestic emergency... (read more)

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★☆☆☆☆
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“towergate home insurance (broker cia)”

Written on: 22/01/2012 by keitaiprincess

Problems with Towergate Insurance Claim first lodged: 14th October 2010. Trying to report a water leak under the floorboards under my landlord insurance (an urgent matter which needed immediate response), I first tried to seek assistance. Despite holding on the phone for 40 minutes (and racking up a considerable bill whilst doing so) I could not get through to the insurance company. When I eventually did get to speak to someone, I had to call four different numbers, re-telling my entire... (read more)

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