Towergate Insurance Reviews - www.towergateinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“Theatre Insurance”

Written on: 29/01/2016 by Efrainm280 (1 review written)

Poor service with staff constantly changing. Late in getting quotes and taking more than a year to send invoices… Read Full Review

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★☆☆☆☆

“No renewal advice for my household insurance”

Written on: 23/12/2015 by 438Burns (1 review written)

I did not receive any renewal papers from Towergate and had to phone them the day before renewal to ask what they were going to charge me. I was told my policy was no longer available and they were going to offer me an alternative. this was the day before renewal. They came up with a quote that was twice the previous year's premium. They didn't provide any information about the quote, cover details or differences in cover from my previous policy. I asked if I could have an extension so I could… Read Full Review

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★☆☆☆☆

“They don't call back, they delay and are unhelpful. ”

Written on: 18/12/2015 by RussellSalazar218 (1 review written)

My recommendation is to steer clear. It has taken me weeks to resolve a simple issue as a result of a small change in my insurance situation. They left me uninsured for two weeks but no one told me that fact. They then came back with a product that no one in their right mind would sign up to. Now I want to cancel, they are delaying again. 5 separate staff have promised to call back and have not. They called eventually after me telling them that I have had a terrible experience with them… Read Full Review

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★☆☆☆☆

“Very unhappy with Towergate as an insurer, I feel scammed.”

Written on: 02/12/2015 by DHebden (2 reviews written)

Kwik fit brokers insured me through Towergate I paid for the emergency cover which couldn’t provide emergency cover when it was needed. During the early hours of the morning on Saturday 21st November 2015, gales blew down my TV aerial and tiles from my roof along with several of my neighbour’s aerials on the same street. I phoned in a claim and was told I had emergency cover, they tried to get a company to make temporary fix to prevent further damage. After several days of chasing I… Read Full Review

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★☆☆☆☆

“One star is being generous!”

Written on: 15/11/2015 by Piercec444 (1 review written)

As soon as I wanted to make a claim, they produced documentation that said it was invalid. Six months into the policy, it was the first time I had seen the documentation. Avoid this company .....they are only interested in your premium money… Read Full Review

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★☆☆☆☆

“make sure towergate underwriting are your underwriters ”

Written on: 13/11/2015 by 261McNeill (1 review written)

I had a fire at my business in march this year it is a nightmare as I thought towergate were underwriters as they were ineficently dealing with my claim so I went to F C A only to be told I was actually underwritten by GABLE INSURANCE BASED IN GERMANY AND THEREFORE THEY CAN DO NOTHING AS THEY ARE NOT REGULATED BY THE F C A I HAVE CONTACTED GABLE WHO JUST SAY SPEAK TO TOWERGATE UNDERWRITERS SO MAKE SURE YOUR UNDERWRITERS ARE NOT BASED ANYWHERE BUT THE UK DO NOT BUY FROM THIS COMPANY LIARS… Read Full Review

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★☆☆☆☆

“Horrendous Service !!”

Written on: 01/10/2015 by deborah99999999 (1 review written)

We have had an on going claim with Towergate its been 18 months and its still not resolved and they have closed the claim and left us with only half a kitchen floor - very dangerous and they are just not interested… Read Full Review

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★☆☆☆☆

“Towergate insurance they are unhelpful ”

Written on: 15/09/2015 by nogain (1 review written)

What to say without getting into trouble .I phoned twice spent far too long waiting sent 2 e mail's no reply Oh and did they phone back no.When i gave them the info all I got was that as I wasn't the insured they could not speak to me.All other companies spoken to did so without fault and were considerate.Why do we put up with these companies who hide behind data protection but still sell it to others.An upsetting personal time wasn't helped by an officious person… Read Full Review

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★☆☆☆☆

“unhelpful”

Written on: 14/09/2015 by roskop (1 review written)

On Friday last I rang to cancel dad's policy as he has gone into a home.They could not find policy kept waiting 10mins Oh the girl said its an agents policy will locate and call back(Never did) found the agent myself.on Sunday sent an e mail to agent but when looked just before sending Towergate came up.never mind left phone number again nothing.Rang premium credit who said we did the policy but you must call towergate.Again called part way through call line goes dead,no call back so dialled… Read Full Review

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★☆☆☆☆

“No car insurance? But paid for it”

Written on: 22/08/2015 by Vandriver1 (1 review written)

I rung customer service to tell them I changed my car,thay insured my new car.four months latter I got my renewed quote.i said yes .after 4 mouths driving around I got a letter from dvla saying my cars not insured.i rung towergates .thay told me thay had insured my old car.so I had been driving with no cover for 4 months.but thay had taken the monthly payments from my bank.then last week the cambelt snapped.got another car.same make smaller engine.rung then up to tell them .i was charged 96.48… Read Full Review

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★☆☆☆☆

“Towergate - horrendous Company”

Written on: 19/07/2015 by piHunt193 (1 review written)

I have had an on-going claim with Towergate for over a year and this is still not resolved. The customer service if appalling. they placed the claim into their Claims Handlers Davies and these are also unbelievably terrible. Then Davies passed the claim on the Contractors HPS from Stockton-On-Tees, as it went down the chain it got worse !! Please don't use Towergate… Read Full Review

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★☆☆☆☆

“DO NOT USE UNDER ANY CIRCUMSTANCE. USE AT YOUR PERIL.”

Written on: 15/07/2015 by PaytenHess (1 review written)

This is the worst company I have ever dealings with in my entire life. They are very quick to take any premium but as soon as there is a claim in my experience they will wriggle all the way to try and come up with a way to not pay up. As soon as you jump through one hoop another is put in your way. Their customer service is appalling and will not call you back when they say they will. I have a claim that is going on 9 months and they are now asking the same questions again that were… Read Full Review

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Babyshamster76's Comment

Written on: 12/01/2016

They also claim in writing they will use my Medical History for a Buildings and Contents House Insurance Renewal?! I have never applied to them for Life Assurance and have never agreed to this or signed anything to this fact. Apparently this is a new thing. A few other Insurance Companies are also doing this now apparently, Perhaps there has been some mix up but this is not my problem?!

They have also suddenly totally messed up on key facts of my property which they have insured for years, like the building material and date built. The information given is inaccurate. I have asked them to resend it and they have not sent me a Payment Form or Reply Paid Envelope. I have asked them to kindly do so but two days later I am still waiting. I really object to paying their postage!!!!????? What a cheek! It seems they are unreliable.
They also continue taking your direct debit payments unless they are informed in writing of cancellation of the policy.

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★☆☆☆☆

“Boat insurance - sucks!”

Written on: 19/06/2015 by Thornton58 (1 review written)

I made a claim more than 12 months ago and the insurers still have not agreed to settle. There are months between emails that I send and their replies. Do not insure with Towergate!… Read Full Review

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★☆☆☆☆

“Customer service the worst I have come across”

Written on: 29/04/2015 by Harrington5 (1 review written)

The worst company service , nobody called back after a request to change the details for car insurance advised to take out a new policy we have six months still to run. I rated it one although zero is my rating because I have to rate it a minimum of one!… Read Full Review

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Chaffs's Comment

Written on: 03/06/2015

I agree. Utterly appalling service. I have tried to renew a basic commercial property policy and called back 3 times now to resolve a simple name change required on the policy. They are inept and unable to do this in a timely manner and are blaming underwriters which is a farce! Allianz are very efficient and capable and clearly the problem is a very poor Towergate team! Shocking. Do not use them!

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★☆☆☆☆

“Rip off!”

Written on: 22/03/2015 by DeanMcNally (1 review written)

Towergate insurance... A appalling insurance that does not help the customer at all... I insured my caravan and not only was the customer service appalling I was also shocked to see they didn't help what so ever and, when I tried to cancel the appalling insurance I was charged £60.... Find another way to insure your things because you do not want towergate insurance!… Read Full Review

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★☆☆☆☆

“Absoloutely disgusting ”

Written on: 20/03/2015 by FridaHenry (1 review written)

I contacted Towergate over a leak in my kitchen on 3rd February - I eventually got a plumber (my policy states 24hr for a plumber) on the 17th February - by which point I had a flood... I have had to clean the flood up myself and fix all pipe work else I’d still be sitting in it. I am now expecting drying equipment to arrive next week so repairs can begin once drying is complete ... drying could take weeks.. By the time they start drying - it will be 50 days since my initial contact… Read Full Review

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★☆☆☆☆

“Total Lack Of Customer Service”

Written on: 25/02/2015 by NigelSW (1 review written)

I was contacted three weeks or so ago to renew my policy. I asked for a copy to be eMailed to me to look at, as I was unsure that it met our needs. Heard nothing. Thankfully, went to a local broker who found a suitable policy for a lot less. When speaking to Towergate's salesman, I told him that I was not an expert and he said 'neither are we.' If you want to be sure that you are properly covered, or need a flexible policy, don't go to Towergate… Read Full Review

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★☆☆☆☆

“An absolute shambles!”

Written on: 11/02/2015 by O'Connell401 (1 review written)

Staff are curt to the point of rudeness if you need any help. A different matter if they are selling the insurance. The renewal cost was over FIVE TIMES what most other insurers were quoting. Also their "service" charges are extremely steep especially when you consider their poor service. They also send out automatic letters which have no bearing on their service. For example I rang to confirm I would not be taking out their insurance for this year and got a letter thanking me for my continued… Read Full Review

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★★★★★

“Trouble free and attentive claims service from Towergate! ”

Written on: 03/02/2015 by 344Keith (1 review written)

I had to make a claim in the recent high winds. I have to say that the whole experience was quick, easy and extremely professional. My call was answered promptly, even though many other customers must have been claiming alos. The call handler took me through teh process, reassurred me that I was covered and a builder attended that afternoon to fix my roof. Quite simply amazing service! Well done Towergate - you have a claims service that must be the envy of the industry !!! Buy their… Read Full Review

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Davidjohns122's Comment

Written on: 03/02/2015

I had a similar brilliant experience at a distrssisng time, and very helpful, payment received in 24 hrs. Great job !

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★☆☆☆☆

“Gave up after waiting longer than 15 mins on phone , 5...”

Written on: 22/01/2015 by DaveWUK (1 review written)

One can only assume Towergate do not want any new customers , as after phoning 5 separate times at different times of the day , I was still stuck in a queue after 15 mins. Annoyingly their voice message does not indicate how long the queue is, so you could be stuck there for hours for all I know. Worryingly if you can't get through on a new business line, imagine how hard it would be to make a claim with them Have also filled in their printed quote forms and emailed through, but no… Read Full Review

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