Towergate Insurance Reviews - www.towergateinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“Unreliable Insurance Company”

Written on: 05/12/2014 by MacKinnonlf296 (1 review written)

I made a claim for storm damage but Towergate Insurance refused saying the weather records did not show a significant amount of rain. In February, Birmingham had 10mm of rain in 24 hours which caused damage to my roof ad internal ceilings. I had to complain to the Financial Ombudsman but they haven't been much help. Please do not insure with this company because they won't pay out. Towergate are totally unreliable… Read Full Review

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★☆☆☆☆

“Help me”

Written on: 21/11/2014 by BillyFinn (1 review written)

This is the worst experience I have ever had. Towergate and Davies group have lied to me, fobbed me off and provided nothing. I was flooded nearly 1 year ago and am still waiting payment for work done. I only managed the work myself to try and speed the process up. Now after promises of payment I still have nothing. I payed for the work on my overdraft so now can't pay the rent. Towergate have treated me that badly its coursing health issues through worry. I honestly think it is criminal how I… Read Full Review

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Zoedawson's Comment

Written on: 08/12/2014

Towergate are in a complete mess and are in the business is likely to be sold off. If you have had no joy then contact the FCA and take your case. Legally Towergate, once agreeing payment, have by law, to pay you within 14 days. I worked there for a while and they are the worst company ever.

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★☆☆☆☆

“Don't use ”

Written on: 14/11/2014 by bcDavies56 (1 review written)

Total chaos from Manchester call centre similar to "Dorset lady". Confused all records data and after many calls failed to get a serious coherent response. Actually told by one supervisor that I could not have confirmation of my no claims record unless I renewed policy. Another sent a completely useless document. Some of their staff beaten by a hopeless system but trying - others simply uninterested and rude. Don't go there… Read Full Review

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★☆☆☆☆

“Worst insurance ever.”

Written on: 13/11/2014 by Fullerbz316 (1 review written)

I purchased home insurance and made a claim for storm damage. After several emails later, towergate refused to pay so i have taken my case to the financial ombudsman. Avoid this company at all costs… Read Full Review

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★☆☆☆☆

“Claims service”

Written on: 01/11/2014 by 445Daniels (1 review written)

Unbelieveably bad service from them. Put a claim in on 5th August and even though all evidence was sent in and chased weekly nobody has bothered to respond to my numerous emails… Read Full Review

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★☆☆☆☆

“Liars. Stay away.”

Written on: 29/10/2014

Fairytales tellers, very creative in finding excuses and lies to NOT pay you your money. We struggle to get what's ours for over three months… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 29/10/2014 by Hughesrm268 (1 review written)

really poor service. phone calls on hold, transferred to wrong departments, wrong numbers given, docs not sent out, felt fobbed off, not personal… Read Full Review

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★☆☆☆☆

“Not compliant and completely useless ”

Written on: 08/10/2014 by AngelineButcher397 (1 review written)

Local office in Dorset closed in August 2014, relocating to Manchester and we as customers only found out when firstly we received a renewal invitation for household insurance 4 days prior to the renewal date asking us to renew with our existing policy, but looking closely at the product information it was for a completely different contract to what we had and there were no enclosed details of the existing or new product to compare. We called Manchester and the chap there had absolutely no idea… Read Full Review

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★☆☆☆☆

“Just useless, avoid at all costs”

Written on: 04/09/2014 by Caz79 (1 review written)

I took out unnoccupied property insurance for our flat whilst it was being sold (and unnoccupied). This seemed to be the best deal, now I really wish I had read the reviews beforehand. The flat is now sold, so I wrote to towergate to cancel the policy. All they have done is send my letter back with a note saying 'send to your broker' - although, I do not have a broker, insurance was arranged directly with towergate! I used the address details stated on the policy for cancelation; I have sent… Read Full Review

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★☆☆☆☆

“Unbelievably appalling service from Towergate and LAS...”

Written on: 22/08/2014

We had landlords insurance for a rental property. During the storms of December 2013 the roof started to leak. I made a claim in January 2014. Towergate delegated LAS Claims to manage the claim - and it is debatable who gave the worst service: Towergate or LAS. Towergate and LAS took 7 months to settle the claim - and this was only after I had referred the matter to the Financial Ombudsman Service. They didn't answer telephone messages, emails or respond to letters. The work was continually… Read Full Review

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★☆☆☆☆

“Comercial fleet insurance Dont use Tower gate or Aviva ”

Written on: 14/08/2014 by Sampson49 (1 review written)

What a Rip off unfit for purpose also don't cover you for anything it should do. I will be posting film on the internet to show a fire we had and show their such a poor company and the mini fleet insurance is as I feel ive been mugged. Until you need insurance you don't know. KEEP AWAY FROM TOWERGATE AND AVIVA THE UNDER WRITTERS. I wouldn't recommend mini fleet insurance to any one in business NFU insurance. Are far the best we ever had don't make the mistake of a cheaper quote. Such bad… Read Full Review

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★☆☆☆☆

“Worst mistake i made in 2013”

Written on: 26/06/2014 by Falcon123456 (1 review written)

I have just had a phone call to renew from Towergate, the first call they made to me in 6 months since things went very very wrong. I insured a daf 95xf truck through these guys quote was NOT the cheapest but they assured me they act as agents for their customers not the insurance companies and are always ready to help. Help themselves to your money maybe as they certainly did not uphold anything they where supposed to 12 months later im still in the process of repairing my vehicle myself. 8… Read Full Review

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★☆☆☆☆

“Worst insurance provider!”

Written on: 13/06/2014 by Bondxy94 (1 review written)

I took out CIA insurance which is underwritten by Towergate. I put in a claim and chased it 10 times over 6 weeks - i heard NOTHING - Their service was APPALLING beyond words - I took out landlords insurance and when I wanted to cancel after using them for 2 months, they said I would only get a £30 refund (from £150 initial payment)- which means they basically charge you for the entire year as a penalty for cancelling - its appalling - I am horrified I ever went wit them, they should be… Read Full Review

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★★★★★

“Efficient fast service”

Written on: 11/06/2014 by Tburd (1 review written)

We have never claimed on house insurance before, but had to recently when I had a slight faux pas with a table top gel fire which (long story short) ended up with us having scorched flooring in our kitchen and dining area. Within 24 hours of me phoning Towergate, a carpet firm had contacted me to make arrangements to come out to show samples and measure up. Within 3 weeks of the claim we had new flooring. We are absolutely delighted with the fast efficient, polite service we received from… Read Full Review

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★☆☆☆☆

“Towergate you must be joking”

Written on: 18/05/2014 by 151Cassidy (1 review written)

Until I read the reviews I thought I was the only person having a truly dreadful time with Towergate/Allianz. Towergate admitted liability on 6th January 2014 from flood damage to our Static caravan on 15th October 2013.THEIR contractor sent Towergate an estimate for repair of over £23,000 [you could buy a new Static for that!] THEIR CONTRACTORS ON 9 VISITS did a huge amount of damage, the 9th contractor decided that instead of flood damage it was CONDENSATION and Towergate then decided not… Read Full Review

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Chrisfnicj's Comment

Written on: 06/06/2014

Here here. Poor company. Did u deal with SPI loss adjusters?

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★☆☆☆☆

“Been paying for 2years and have not made a claim,...”

Written on: 27/03/2014 by AnnabelFlanagan (1 review written)

Been paying for 2years and have not made a claim, tried claiming and I was told because it was something which broke by itself and had no reason (influence from myself) for breaking there won't be a payout. Could have saved all the money I spent on this company and bought myself the product new and still have money left. Rip off… Read Full Review

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★☆☆☆☆

“Worst ever insurance experience”

Written on: 25/03/2014 by Nina156 (1 review written)

Having always previously done my research for insurances the is particular however I was in a rush to get some building insurance for my house that I rent out. I will NEVER NEVER make that mistake again. I had the misfortune of choosing Towergate to insure my property. It transpired that I could find a better policy from a different provider so I rang to cancel. Too cut a long story short I was told there may be a cancellation fee to pay despite paying ones month's premium and running the… Read Full Review

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★☆☆☆☆

“customer servive rude and unprofessional”

Written on: 22/03/2014 by 269Myrick (1 review written)

No matter how cheap a quote you get from this company steer clear! I cant believe the rudeness I have encountered. Takes days to get through to them, rudeness and bad service when you do. My claim is still not resolved after weeks of waiting. I dont know where else to go with this apart from the ombudsman… Read Full Review

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★☆☆☆☆

“Totally incompetent claims handline”

Written on: 27/02/2014

Totally agree with all the other terrible reviews. Can't warn others enough not to touch this company with a bargepole. Claimed for storm damage to the roof on 23rd December. Still not repair authorised. Awful customer service, takes min 30 mins to get through, never get back to you. Must have had to chase them up at least 10 times before anything happened at all. Claims handlers LAS are absolutely useless. 7 weeks on and still nothing happening, meanwhile the damage has increased and the… Read Full Review

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★☆☆☆☆

“absolutely dreadful appalling awful useless don't risk it ”

Written on: 14/02/2014 by raffry (2 reviews written)

ok here's my review, I have never ever gone onto a website anywhere and found it necessary to write a review. But on this occasion i feel i have to warn others and have a good moan too. Towergate are dreadful. They think it is acceptable to keep you on hold to a 0844 or 0845 number for at least 30mins when you have a problem and their staff are incompetent and poorly trained. They never call you back when promised and they rarely answer your emails when you have got so sick of waiting on the… Read Full Review

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Jabes's Response to raffry's Review

Written on: 14/02/2014

Oh how I wish I had read these reviews before I insured with this appalling company - I sympathise with you, really I do, but I have waited six months, yes six months, to have a new kitchen sink fitted - as you can imagine with a family of 5 it is not easy emptying a bucket from under the sink some four times a day - I am persistent and am not going to fork out for this myself when I have already paid my premiums - I have sent a final email to their "customer service" team today and hereafter I am making a complaint to the Ombudsman. My six month wait has involved evasive and non-confirmatory telphone calls, no response to emails, a process of dithering, passing the buck and protraction of a very straight forward claim - I am actually pulling my hair out at this stage - NOTE TO OTHERS - DO NOT USE THIS COMPANY!!

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Raffry's reply to Jabes's Comment

Written on: 16/02/2014

Hi, thank you so much for reading my moan and submitting a complaint too.. it made my day to hear that someone out there listens. i just wish you was Towergate, 'cos they certainly don't listen or take note. i'm quite used to companies fobbing me off but these guys could win awards for it. I hope all this bad publicity and bad reviews puts off other poor mugs and prevents others from falling for what i can only assume is a scheming insurance company. good luck with your sink and the ombudsman, i hope you eventually win! i just wish i had time to take my complaint further too. TOWERGATE are despicable, useless and totally unforgiving and i too wish i had read their reviews before paying my premiums. I hope too brokers are reading these reviews and take Towergate off their choice of underwriters/insurers or whatever they claim to be. maybe if enough people do this they will start being an insurance company and actually help people in need or more hopefully go bust. The mad thing is they not even that cheap!! i'm sorry to hear you had/having problems too but it is a relief to find i ain't the only one. good luck and thanks

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