Towergate Insurance Reviews - www.towergateinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“Disgusting”

Written on: 26/06/2016 by Dean304 (1 review written)

Mt friend has inoprable cancer they insured her to go to america with her family to make memories The last part of her holiday ended up in hospital with a fracture femour and arm blood clot and further cancer in her lung They have left her high and dry saying they would get back to her its been nearly a week She cant fly on commercial flight so has to be an air ambulance She dosent have long and needs to be homw with her family This insurance company are even dragging their feet with the… Read Full Review

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★☆☆☆☆

“Typical dispassionate responses probably read from a...”

Written on: 17/05/2016 by Morgan396 (1 review written)

Tried Towergate as was storing van abroad. when researched further could have bought cheaper. but went with them. After one year moved and am paying 1/3 the price. Towergate requirements for storing on your own drive are absurd may as well build a wall. Hate thier indifferent attitude and hate daily hassle for 10 days after I have moved… Read Full Review

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★☆☆☆☆

“Couldn't care less”

Written on: 12/05/2016 by Johnnyessex (1 review written)

The promise: "With Towergate you can be confident that, in the event of the worst happening, your claim will be handled by a dedicated claims team offering the exemplary, fast and efficient service that we expect from our own teams and from our partners" . The truth: "Unfortunately the claim is out of our hands at this moment in time as we do not have any delegated authority on the claim to be able to make the decisions as we are the brokers not the insurers"… Read Full Review

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★☆☆☆☆

“paid me £1.47 for cancellation of holiday”

Written on: 15/04/2016

I had to cancel a weekend holiday because I had a virus and unexplained pulse rate of 135bpm. I was sent to my local hospital for heart monitoring. I held out until a few days before cancelling thinking my illness would pass but it didn't. I cancelled my holiday a few days before I was due to go and my doctor completed the necessary paperwork provided by Towergate. After weeks of chasing them up they sent me a cheque for £1.47 because the doctor had stated that I was unwell to travel a couple… Read Full Review

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★☆☆☆☆

“boat Insurance”

Written on: 15/03/2016 by Gleasonzx358 (1 review written)

My boat sank. I was insured with Towergate. I had only purchased the boat 4 months previous and had a valuation from a surveyor. They have eventually accepted my claim but offered me £7,000 less than a valuation I obtained 4 months ago meanwhile indicating that they might sue my surveyor since he had failed to notify me of an area of rust. So it appears they want to under pay me and meanwhile, recover the full amount from my surveyor plus damages I presume. I do not recommend them as a fair… Read Full Review

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★☆☆☆☆

“probably the worst travel insurer in the UK”

Written on: 09/03/2016 by greenstu76 (1 review written)

I always renewed my annual travel insurance in good time.Unfortunately I dropped with Pneumonia 3 days before a cruise.Towergate refused to pay out quoting it as an existing condition in spite of written evi9dence of pneumonia from the Hospital I was in for three weeks. I appealed and was told it would be investigated which it was! resulting in no change.I reported it to ombudsman and told towergate who said I didn't need to but miraculously towergate paid out the next day.When renewing my… Read Full Review

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★☆☆☆☆

“Household insurance”

Written on: 18/02/2016 by Bods62 (1 review written)

Rubbish put second year premium up by 50 percent! When I had a claim took them three days do find my policy even though they were provided with reference number! Phoned them kept me on hold for 20 minutes then put the phone down! Never returned my call and said they had! Luckily my claim was minor! Wouldn't touch them again and I will tell all my friends and acquaintances plus local paper and if it means they lose one customer who might have had the same experience as me and lots of other… Read Full Review

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★☆☆☆☆

“Theatre Insurance”

Written on: 29/01/2016 by Efrainm280 (1 review written)

Poor service with staff constantly changing. Late in getting quotes and taking more than a year to send invoices… Read Full Review

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★☆☆☆☆

“No renewal advice for my household insurance”

Written on: 23/12/2015 by 438Burns (1 review written)

I did not receive any renewal papers from Towergate and had to phone them the day before renewal to ask what they were going to charge me. I was told my policy was no longer available and they were going to offer me an alternative. this was the day before renewal. They came up with a quote that was twice the previous year's premium. They didn't provide any information about the quote, cover details or differences in cover from my previous policy. I asked if I could have an extension so I could… Read Full Review

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★☆☆☆☆

“They don't call back, they delay and are unhelpful. ”

Written on: 18/12/2015 by RussellSalazar218 (1 review written)

My recommendation is to steer clear. It has taken me weeks to resolve a simple issue as a result of a small change in my insurance situation. They left me uninsured for two weeks but no one told me that fact. They then came back with a product that no one in their right mind would sign up to. Now I want to cancel, they are delaying again. 5 separate staff have promised to call back and have not. They called eventually after me telling them that I have had a terrible experience with them… Read Full Review

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★☆☆☆☆

“Very unhappy with Towergate as an insurer, I feel scammed.”

Written on: 02/12/2015 by DHebden (2 reviews written)

Kwik fit brokers insured me through Towergate I paid for the emergency cover which couldn’t provide emergency cover when it was needed. During the early hours of the morning on Saturday 21st November 2015, gales blew down my TV aerial and tiles from my roof along with several of my neighbour’s aerials on the same street. I phoned in a claim and was told I had emergency cover, they tried to get a company to make temporary fix to prevent further damage. After several days of chasing I… Read Full Review

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★☆☆☆☆

“One star is being generous!”

Written on: 15/11/2015 by Piercec444 (1 review written)

As soon as I wanted to make a claim, they produced documentation that said it was invalid. Six months into the policy, it was the first time I had seen the documentation. Avoid this company .....they are only interested in your premium money… Read Full Review

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★☆☆☆☆

“make sure towergate underwriting are your underwriters ”

Written on: 13/11/2015 by 261McNeill (1 review written)

I had a fire at my business in march this year it is a nightmare as I thought towergate were underwriters as they were ineficently dealing with my claim so I went to F C A only to be told I was actually underwritten by GABLE INSURANCE BASED IN GERMANY AND THEREFORE THEY CAN DO NOTHING AS THEY ARE NOT REGULATED BY THE F C A I HAVE CONTACTED GABLE WHO JUST SAY SPEAK TO TOWERGATE UNDERWRITERS SO MAKE SURE YOUR UNDERWRITERS ARE NOT BASED ANYWHERE BUT THE UK DO NOT BUY FROM THIS COMPANY LIARS… Read Full Review

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★☆☆☆☆

“Horrendous Service !!”

Written on: 01/10/2015 by deborah99999999 (1 review written)

We have had an on going claim with Towergate its been 18 months and its still not resolved and they have closed the claim and left us with only half a kitchen floor - very dangerous and they are just not interested… Read Full Review

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★☆☆☆☆

“Towergate insurance they are unhelpful ”

Written on: 15/09/2015 by nogain (1 review written)

What to say without getting into trouble .I phoned twice spent far too long waiting sent 2 e mail's no reply Oh and did they phone back no.When i gave them the info all I got was that as I wasn't the insured they could not speak to me.All other companies spoken to did so without fault and were considerate.Why do we put up with these companies who hide behind data protection but still sell it to others.An upsetting personal time wasn't helped by an officious person… Read Full Review

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★☆☆☆☆

“unhelpful”

Written on: 14/09/2015 by roskop (1 review written)

On Friday last I rang to cancel dad's policy as he has gone into a home.They could not find policy kept waiting 10mins Oh the girl said its an agents policy will locate and call back(Never did) found the agent myself.on Sunday sent an e mail to agent but when looked just before sending Towergate came up.never mind left phone number again nothing.Rang premium credit who said we did the policy but you must call towergate.Again called part way through call line goes dead,no call back so dialled… Read Full Review

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★☆☆☆☆

“No car insurance? But paid for it”

Written on: 22/08/2015 by Vandriver1 (1 review written)

I rung customer service to tell them I changed my car,thay insured my new car.four months latter I got my renewed quote.i said yes .after 4 mouths driving around I got a letter from dvla saying my cars not insured.i rung towergates .thay told me thay had insured my old car.so I had been driving with no cover for 4 months.but thay had taken the monthly payments from my bank.then last week the cambelt snapped.got another car.same make smaller engine.rung then up to tell them .i was charged 96.48… Read Full Review

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★☆☆☆☆

“Towergate - horrendous Company”

Written on: 19/07/2015 by piHunt193 (1 review written)

I have had an on-going claim with Towergate for over a year and this is still not resolved. The customer service if appalling. they placed the claim into their Claims Handlers Davies and these are also unbelievably terrible. Then Davies passed the claim on the Contractors HPS from Stockton-On-Tees, as it went down the chain it got worse !! Please don't use Towergate… Read Full Review

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★☆☆☆☆

“DO NOT USE UNDER ANY CIRCUMSTANCE. USE AT YOUR PERIL.”

Written on: 15/07/2015 by PaytenHess (1 review written)

This is the worst company I have ever dealings with in my entire life. They are very quick to take any premium but as soon as there is a claim in my experience they will wriggle all the way to try and come up with a way to not pay up. As soon as you jump through one hoop another is put in your way. Their customer service is appalling and will not call you back when they say they will. I have a claim that is going on 9 months and they are now asking the same questions again that were… Read Full Review

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Babyshamster76's Comment

Written on: 12/01/2016

They also claim in writing they will use my Medical History for a Buildings and Contents House Insurance Renewal?! I have never applied to them for Life Assurance and have never agreed to this or signed anything to this fact. Apparently this is a new thing. A few other Insurance Companies are also doing this now apparently, Perhaps there has been some mix up but this is not my problem?!

They have also suddenly totally messed up on key facts of my property which they have insured for years, like the building material and date built. The information given is inaccurate. I have asked them to resend it and they have not sent me a Payment Form or Reply Paid Envelope. I have asked them to kindly do so but two days later I am still waiting. I really object to paying their postage!!!!????? What a cheek! It seems they are unreliable.
They also continue taking your direct debit payments unless they are informed in writing of cancellation of the policy.

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★☆☆☆☆

“Boat insurance - sucks!”

Written on: 19/06/2015 by Thornton58 (1 review written)

I made a claim more than 12 months ago and the insurers still have not agreed to settle. There are months between emails that I send and their replies. Do not insure with Towergate!… Read Full Review

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