Home emergency cover is fantastic

I cannot understand the poor reviews here, the service I have received has been outstanding. Last week my boiler stopped working and would only come back to life if I added more water to increase the pressure. I called at 8am and 10 minutes later received a text telling me the job had been assigned to the contractor. The engineer called me at 9am to advise me he would be attending between 12pm - 3pm. Engineer attended and found the the heat exchanger had developed a leak. He ordered the part and advised it should be in on Monday morning ( it was a Friday ). I was working from home on friday afternoon and the engineer called to my house (apologising for not ringing ahead due to lack of phone battery) to say he had been to a supplier earlier and they had the part so he would like to fit it. The engineerr had the part fitted within 30 minutes and boiler is now working better than ever. This weekend we had torrential rain and my drains flooded the driveway. I called Sheilas wheels and they assigned the job to a contractor within 20 minutes. Dynorod attended yesterday morning and cleared my drains, absolutely fantastic service. Good comms throughout, the engineers called me directly and attended promptly when the said they would. You hear of all these nightmare stories about poor service I'm so glad that even in todays world there is still engineers and insurance companies that actually care about customer service.