A close escape...I cancelled the policy before it started

Click here if this is your business
Sheilas Wheels Home Insurance
★☆☆☆☆
1.5
12.0% of users recommend this
  • Customer Service

  • Value For Money

Click here if this is your business

SilverSurfer54's review of Sheilas Wheels Home Insurance

“A close escape...I cancelled the policy before it started”

★☆☆☆☆

written by SilverSurfer54 on 03/03/2013

I was referred to SW for Home Buildings and Contents Insurance by Compare the Market as after answering all the questions,they appeared cheapest. I contacted SW on line to clarify a couple of points and was asked a few more "standard questions by their agent,before agreeing to the policy and paying annual amount by credit card.

When policy papers arrived I read through them as requested and noted a question ~ that I had not been asked - was on the schedule "are there any children under the age of 16 living at the insured address?" - the question had been answered "none" when infact there are two. I telephoned SW to advise them of this and immediately the agent re-calculated the premium and added another £16.00 to the annual premium. When I queried this with her, she stated that this was a standard question and that I must have answered it incorrectly. I politely told her this was not the case and she offered to cancel the policy..which I gladly accepted. I assume that if I had not read the schedule, this would have been a "get out" clause for them to avoid paying any subsequent claim!!
I have not been able to find another insurance company that has asked this question as "standard" and when I ask them, they all say it's irrelevant!!
Having read some of the other reviews about this company, all I would say is "BEWARE..BEWARE..BEWARE!!"
P.S. am now awaiting premium refund with fingers firmly crossed!

  • No

    Have you made a claim

  • Buildings & Contents

    Type of Cover

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0