written by ascholey on 16/02/2016
Avoid.... Received a call asking why my direct debit had been cancelled- tried to explain I had to vacate my property urgently. The lady accused me of not bothering to reply to an email which I had never received.I even said" why would I lie about receiving it? it would of been helpful in ending my contract" She then told me there was a cancellation fee, and said " don't expect we will ever get that off you", basically spoke to me like a piece of you know what. I tried to talk but again she went on about sending a letter, and the payment due and carried on talking in the same manner as though I had no money and was worthless!!I actually couldn't believe it. On reflection, I should have put an immediate complain in.. JUST AVOID......
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