Utter Shambles Of A So Called Financial Service Operation

Dodgy Insurance Company

After I made a claim for accidental damage, afetr loads of arguing with managers a manager by the name of Frances Forte agreed to pay me out, guess what this did not happen. I then took the matter the the CEO Peter Griffiths he couldnt give a toss either, not returning calls when promised and washing his hands of it even though he is the CEO he will sit on his fat arse claiming fat bonuses. See his final response to me


Good evening Darren

I'm sorry we couldn't contact you yesterday. Agnes has been trying to help along your claim by trying to arrange an uplift of your phone by Direct Validation Services, however this is not possible. I understand the Underwriters (UKI Insurance Ltd) have already advised you that, in line with your policy requirements, you will need to provide reasonable evidence of the damage suffered. The easiest option is for you to provide them with a cause of damage report, which you can obtain from a local telephone store and the Underwriters will be happy to reimburse you for any costs this incurs. I appreciate that this may not be completely convenient for you, however I believe it is a reasonable request and is also in line with the policy conditions.

I'm sorry you have found my colleagues rude and abrupt. I know you've agreed that conversations have become heated at times. However I expect our colleagues to remain professional at all times and I have shared your comments with the Underwriters to ensure this is the experience customers can expect as standard when they speak to Sainsbury's Bank .

I realise this will not be the response you had hoped for, but I hope I've clarified the matter for you. I am always happy to try to assist with problems our customers experience , however, there is nothing further I can do to help with your claim. I fully appreciate that you have contacted the Financial Ombudsman Service (FOS) and I acknowledge your right to do so. As the financial regulator holds UK Insurance Ltd responsible for complaints and/or claims on Sainsbury's Bank, I must ask you to continue to direct your claim through the Underwriters, which is the correct route. They will fully comply with any requests and subsequent decisions made by the Ombudsman regarding your complaint. I understand the Underwriters have also written to you and I hope the matter is settled quickly.

Kind regards

Peter Griffiths

Chief Executive Officer, Sainsbury's Bank


Needless to say the FOS are moore than happy to deal with this pathetic company STAY AWAY

Summary: Pathetic excuse of a so called BANK