written by Ilforddave on 17/12/2015
Awful .My elderly parents have been insured with saga for many years and when due for a renewal as usual with all insurance companies the price offered was not competitive. I used comparison sites and managed to get a price a third of sagas price. I phoned saga who stated they would match price. All well and good I gave them my card details and despite my asking them that they would only take the new price from my account when I checked my statement they took the original amount. Despite numerous calls I have still not been refunded the money every time they apologise and say it is happening. Do not use
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