SBS Insurance Services Reviews - www.sbs-claims.co.uk

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Latest Reviews

★☆☆☆☆

“Damaged Laptop Claim”

Written on: 13/09/2017 by MRC1 (1 review written)

Laptop damaged beyond repair. Very quick collection. Quick decision. Obsolete low value replacement offered that they could not supply. Even though they could not get one they still invoiced NFU for it. After many phone calls from myself and NFU I was eventually offered a cash settlement from NFU, and it took SBS several days to pay my excess back. Cheque for settlement arrived 13.9.17. 2 1/2 weeks to sort it!… Read Full Review

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Sbsinsuranceservices's Response to MRC1's Review

Written on: 14/09/2017

SBS are very sorry to hear that you have had such a bad experience in getting your claim settled, we will always look to offer current like for like replacements and produce quick and fair settlements, so we are extremely disappointed that this is not what appears to have occurred in this instance.

We would love the opportunity to discuss this further and try and put this matter right for you. Please contact us directly via our main line number as we would love the opportunity to allocate your claim details and identify what may have gone wrong here.

Please accept our sincere apologies for the service that you have received,

Kind regards,

SBS Insurance Services

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★★★★★

“Claim for damaged sofa and carpet.”

Written on: 01/09/2017

I recently made a claim on my RBS household insurance. Whilst dealing directly with the insurers I got the impression that they were most reluctant to be of any help. At a stressful time I found that they added to the stress rather than wanting to make things easier for me. I would not recommend RBS to anyone. However that is enough of the bad news! The claim was passed to SBS and a knight in shining armour arrived on the scene. What a change in attitude! He immediately made me feel that I was… Read Full Review

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★★★★★

“Friendly and claim sorted fairly and quickly”

Written on: 21/08/2017 by stevieoknow (1 review written)

My claim for a accidental damage to my Computer was dealt with very quickly and fairly. They kept me informed of the progress of the claim at all times… Read Full Review

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★★★★★

“Excellent friendly service”

Written on: 28/07/2017 by Peanut2012 (1 review written)

My experience of the company (and in particular the member of staff dealing with my claim ) was one of an excellent friendly and extremely helpful department... one which I would not hesitate to contact again if the need ever arose as I felt able to communicate with and be comfortable with the whole process which was made easy and dealt with promptly and efficiently. I liked being able to speak in person to a member of staff and not a machine with a million options to get through before you… Read Full Review

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★★★★★

“Efficient, quick and fair claim”

Written on: 28/07/2017 by Abbigail204 (1 review written)

I was contacted by SBS on behalf of the NFU insurance company after suffering a theft from my shed. The claim was dealt with within two days of contacting my insurer. SBS rang me in the afternoon and after a few simple questions and establishing the exact models of the equipment stolen they e-mailed me by the end of the working day with an offer of the same models (new) as replacements. … Read Full Review

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★☆☆☆☆

“Worst I've ever come across. Read Facebook reviews ”

Written on: 17/07/2017 by MrveryUnhappytothemax (1 review written)

From start to finish the most rude obnoxious inept company I've ever come across. Prerehearsed scripts from customer service that under cross-examination fall apart. Inability to keep to there words or my requests. Couldn't even leave correct telephone details on answer machine. I've only rated them 1/5 as I'm unable to rate any lower. Real rating should read 0/5. Im a retail area manager of a electronics and communications company and if my staff treated a customer the way they have treated… Read Full Review

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Sbsinsuranceservices's Response to MrveryUnhappytothemax's Review

Written on: 19/07/2017

Good afternoon,

SBS are sorry to hear that you are unhappy with the service that we have provided. We have looked in to your claim and can see that it has been dealt with in line with your insurance policy. We have emailed you directly regarding the outcome of your claim and hope that this has clarified our position.

If you are still unhappy with the outcome of your claim, please refer directly to your insurer.

Kind regards,

SBS Insurance Services

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Mrveryunhappytothemax's reply to Sbsinsuranceservices's Comment

Written on: 19/07/2017

Many thanks for your presentation rehearsed scripted reply.
Thank you for NOT sending your email dispite you stating that you have.
Great start re your reply that's 2 repeated failures yet again. Also my insurance company where at total disbelief re your report
Enough said really. Thanks for enhancing the credentials of my complaint further via your reply here.
Ladies and gentleman behold the worse company to deal with ever.
Thanks for reply.

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Sbsinsuranceservices's reply to Mrveryunhappytothemax's Comment

Written on: 19/07/2017

SBS are sorry that you are unhappy, the previous response was not in any way a scripted reply, we simply attempted to advise you of the facts surrounding your claim.

We can confirm that an email was sent to you yesterday at 3.59PM providing you with information previously requested. Please check your junk mail in case the email has been filtered there in error.

Kind regards,

SBS Insurance Services

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Mrveryunhappytothemax's reply to Sbsinsuranceservices's Comment

Written on: 19/07/2017

Thanka for your reply.
I have checked all my email folders and low and behold nothing from you. Also my insurance company has had nothing from you also so I suspect you have sent it to an incorrect email address. Hopefully non of my details where attached to this. Re the dpa.
And its quiet clear your replies are mostly scripted. All you have to do is review your Facebook review page. Have you seen the reports. Most companies would be embarrassed at the very least. Suggest you read them.
Kind regards

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★★★★★

“Great well informed service”

Written on: 04/07/2017 by philipprice001 (1 review written)

Great well informed service great communications. excellent delivery service. simple and effective. good customer service representatives. … Read Full Review

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★☆☆☆☆

“Really Bad Company”

Written on: 29/06/2017 by 7658sue (1 review written)

Make sure you have good photos of your jewellery. I lost an earring and paid an additional amount to have the earring replicated. It seems the jeweller SBS use, could not replicate my earring, so he just sent me a pair very similar. What I received back was a completely different pair of earrings, and SBS claim they know nothing about the "trusted jeweller" they use doing this. They have actually stated that the jeweller could not make a replica. Who uses a jeweller that cannot make… Read Full Review

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Sbsinsuranceservices's Response to 7658sue's Review

Written on: 05/07/2017

Good afternoon,

SBS are very sorry to hear that you are so unhappy with the service that you have received and hope that we have now resolved all of the issues that you have mentioned.

We understand that in this instance your claim was not settled as per our usual high standards, but we hope that by refunding you your betterment payment and agreeing to have you earrings produced by your local jeweller we have manged to satisfy your concerns.

Kind regards,
SBS Insurance Services

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★★★★★

“With lightening speed”

Written on: 14/06/2017 by StanBurridge (1 review written)

I had to offer a review for this company. Stupidly I spilled water on my laptop so claimed for damage against my contents insurance. The way the case was handled, the customer service and the speed it was settled...10/10 I could have been ordering a happy meal it was that fast and simple well done SBS and thank you, I am writing your review on a shiny new laptop happy days… Read Full Review

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★★★★★

“Brilliant bike replacement”

Written on: 13/06/2017 by TamiaCantuItalian (1 review written)

My beloved nine-year-old bicycle was stolen from a London street. I reported it to my insurance company and within a couple of days someone from SBS rang me to tell me that it would be replaced with a brand new bike of the same make, with basket and lights and mudguards which I could collect from my nearest bike shop. This is exceptionally good, efficient service. Everyone wanted to help and made everything very easy. I couldn't be more delighted… Read Full Review

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★★★★★

“Highly Efficient”

Written on: 29/04/2017 by eeKeith108 (1 review written)

Took all the hassle out of proceedings during a claim for theft of contents, at a time which is quite stressful. Excellent customer service… Read Full Review

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★★★★★

“Laptop catastrophe”

Written on: 15/04/2017 by 316Frost (1 review written)

Excellent, efficient and painless. My son's relatively new Apple Mac was recently destroyed by an accidental spillage, however it was promptly replaced and a new one delivered to our door! I can't fault the service by NFU and SBS, it was incredibly efficient and painless and all staff members extremely courteous! Thank you… Read Full Review

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★★★★★

“Fantastic service and extremely helpful staff”

Written on: 21/03/2017 by Nigel62 (1 review written)

We recently had to make a claim for an item which was stolen from our property. On contacting our Insurance Company who were very understanding, we were advised that the continuation of our claim would be dealt with by SBS Insurance Services. We were contacted by SBS very promptly and they were very professional, helpful and dealt with our claim very efficiently. Within 24 hours are claim had been agreed, and a replacement item is to be delivered in 2 days. We cannot fault the service and wish… Read Full Review

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★★★★★

“Excellent”

Written on: 21/02/2017 by simonss (1 review written)

What a great service was call same day as claim was accepted, i was advised on the replacement Mac book and given time to think about it when i accepted arrived within five days. I would have no hesitation in recommend this company to anybody for its very high service and professionalism… Read Full Review

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Sbsinsuranceservices's Response to simonss's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Amazingly fast process!”

Written on: 29/01/2017 by YoselinFisher494 (1 review written)

Broke my tv whilst decorating at the weekend. Contacted SBS on the Monday and amazingly had a replacement tv delivered the following Friday! First class service! Faultless process… Read Full Review

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Sbsinsuranceservices's Comment

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“knowlegable , aproachable, and offering sound advice ”

Written on: 05/01/2017 by MaceyHale330 (1 review written)

He did not ake me feel like a complete idiot,we use the Macs for our business ; however know very little about haw they work. Went through the options and offered realistic comparisons. A 100% asset to your group. Do not hesitate to call if you need further information … Read Full Review

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Sbsinsuranceservices's Comment

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Excellent Service When I Needed It Most”

Written on: 15/12/2016 by dickhodgkiss (1 review written)

Having recently had my Garage/Workshop robbed, my insurance company wanted two estimates of the replacement costs. This would have been very difficult for me to do as my tools had come from a variety of suppliers and manufacturer, some of which are no longer in being so the insurance company appointed SBS to act on my behalf. I am very pleasantly surprised and impressed with the work done by SBS. It shows that very close attention to detail has been paid at every step and suitable replacements… Read Full Review

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Sbsinsuranceservices's Response to dickhodgkiss's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Great service provider ”

Written on: 05/12/2016 by Debncam2016 (1 review written)

Very helpful with my claim, they dealt with it fast and efficiently. I Would definitely recommend there service to anyone, very friendly and on top of thingd and they kept me updated with everything on what could be done, thank you for helping me SBS :)… Read Full Review

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Sbsinsuranceservices's Response to Debncam2016's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Great customer service ”

Written on: 01/12/2016 by CharlieO'Grady (1 review written)

The claims handler was very helpful .Initial contact was a phone call then the rest of the transactions was with e-mails .Once he verified the process I came to a decision very quickly. WELL DONE SBS… Read Full Review

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Sbsinsuranceservices's Comment

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Claim settlement”

Written on: 29/11/2016 by 2658andrew (1 review written)

Very prompt and efficient service. When you have been unfortunate enough to suffer an incident resulting in the necessity of making an insurance claim this is the sort of service you want. It goes a long way to taking the sting out of an unfortunate situation. Could you do any better? Not on this showing… Read Full Review

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Sbsinsuranceservices's Response to 2658andrew's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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