Prudential Insurance rip off & dreadful service

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MrMarshy's review of Prudential Home Insurance

“Prudential Insurance rip off and dreadful service”

★☆☆☆☆

written by MrMarshy on 28/09/2016

My aunt has had a building and contents cover with this company for over 20 years. She is 90 years old. In that time she has never made a single claim. Over the winter a storm resulted in water damage to a bedroom due to roof damage. Part of the ceiling came down and the carpet and wall coverings were damaged. My aunt tried to put in a claim by phone and was told that she was not insured and they would not cover the damage. She said she was simply "fobbed off". She ended up getting a plasterer to re-plaster the section of ceiling that collapsed, a roofer to replace damaged ridge tiles, a decorator to decorate the bedroom and a new carpet all costing close to 1000 pounds. Now here is the biggest complaint why you should not under any circumstances use the Prudential Insurance. When I checked the cover for both the building and contents I was shocked what they were charging my 90 year old aunt. For the contents a ridiculous 211 pounds and for the building an unbelievable 416 pounds. This made a total of 627 pounds for a 3 bed semi.in North Manchester. I went on line and got quotes for her home and quotes were ranging from 87 to 120 pounds for complete contents and building cover. This company are guilty of daylight robbery and dreadful service.

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