Pathetic service & communication - don't even consider

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oldcelt's review of Privilege Home Insurance

“Pathetic service and communication - don't even consider”

★☆☆☆☆

written by oldcelt on 18/07/2014

Included in the package is emergency cover. They don't tell you in advance that 'emergency' claims are handled by a completely different company: Homeserve. You are left in a cleft stick between the two and your chances of a satisfactory settlement are minimal.

Jobsworth bunch; no appreciation of or allowance for circumstances. We were 2000 miles away when the hot water cylinder split. Emergency claim (passed to Homeserve, of course) was not settled in full because we didn't "follow the procedure laid down in their documentation"! How we were supposed to access that from 2000 miles away is beyond reason.

They'll twist and turn, ignore your letters and avoid paying a penny if they can manage it.

Avoid this company like the plague!

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