This agent was brilliant!

1st Floor, Exchange House, 450 Midsummer Boulevard, Milton Keynes, MK9 2EA
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Guest's review of Policy Expert Home Insurance Reviews - policyexpert.co.uk

“This agent was brilliant!”

★★★★★

written by on 23/02/2017

I rang with a bit of a grouse, so it was potentially a difficult call. However, the girl who answered was patient and calm, listened to what I had to say and understood my point. I was not pleased that my policy had been automatically renewed before the lapse date, but she gently pointed out the 'small print' on the renewal notice that says you take payment during the week before renewal date, so I had to concede the company had not taken advantage. She explored other options, found a way to accommodate me, was polite but in a pleasant relaxed way. Most importantly, she spoke slowly and clearly and this is important when dealing with older people who might have hearing problems. It was a delight talking to her.
However, I still dislike in principle the way insurers continue to quote one figure in renewal notices, but if you ask them to look at it again, you may get a reduced premium.
On this occasion it went in my favour so I was happy!

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